Summary
Overview
Work history
Education
Skills
Timeline
Generic

Fatemeh Mansouri

Leamington Spa

Summary

A proactive and motivated Film and TV Production graduate from the University of Greenwich with a strong passion for directing. I bring hands-on experience in leadership roles from various directing and producing projects, showcasing my strengths in project management, organisation, and planning. With a collaborative mindset, I excel in team environments, effectively coordinating efforts to achieve high-quality outcomes. Currently seeking a retail assistant position to build valuable skills and experience while preparing to advance my career in film and directing.

Overview

6
6
years of professional experience

Work history

Customer Service Assistant

TK Maxx
Coventry, West Midlands
09.2024 - Current
  • Awarded Employee of the Month twice within the first few months of employment for outstanding customer service and teamwork.
  • Delivered excellent customer service at tills, ensuring every customer left the store satisfied and supported with their purchases.
  • Assisted customers in locating items and offered personalised gift recommendations, enhancing their shopping experience.
  • Consistently received positive customer feedback, including achieving 15 positive surveys in a single day during the busy Christmas period.
  • Collaborated closely with colleagues across departments to perform price checks and resolve customer queries efficiently, demonstrating strong teamwork.
  • Maintained a clean, organised till area and supported overall store upkeep to ensure a welcoming and safe environment.
  • Assisted with stock flow and replenishment during deliveries, ensuring product availability and presentation standards were met.
  • Developed strong time management skills, balancing customer service responsibilities with maintaining store standards, especially during peak trading periods.

Hospitality worker

Host Staffing
London, City of London
02.2023 - 05.2024
  • Had the opportunity to work at prestigious venues such as Harrods Penthouse, Stamford Bridge CFC and KPMG
  • Created a warm, friendly atmosphere through positive guest interactions.
  • Understood and adhered to food safety and hygiene regulations.
  • Served food and beverages, going the extra mile to deliver personalised customer service.
  • Delivered first-class customer service for memorable guest experiences.
  • Informed kitchen staff of any individual food requirements including allergies and dietary requirements.

Project Director

University of Greenwich
London
03.2024 - 05.2024
  • Chaired project governance reviews and resolved challenges.
  • Delivered projects on time and under budget through strict implementation and cost controls.
  • Reduced downtime with effective scheduling and resourcing.
  • Negotiated with suppliers to reduce costs.
  • Determined project schedules and kept projects on track using proactive adjustments to workflow.
  • Interviewed and hired top-performing talent.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.

IT Technician Assistant

Blue Agile Services
London
12.2022 - 09.2023
  • Troubleshot various incidents related to hardware, networks and software faults.
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Completed investigations to check on reported errors, reproduce problems and trace faults.
  • Arranged computers, routers and printer to achieve proper workstation.

Sales assistant

Discount Shop
Royal Leamington Spa
05.2021 - 09.2021
  • Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Exercised decision-making and multitasking capabilities as elevated team member, prioritising service over tasks.

Hair stylist assistant

Mehri Hair & Beauty
Coventry, West Midlands
10.2019 - 03.2020
  • Cleaned and sterilised tools and equipment used in hairstyling services.
  • Created positive, warm salon environment when greeting clients and supplying refreshments.
  • Shampooed and conditioned clients hair to professional standards.
  • Built successful, long-standing client relationships, increasing repeat and referral business.

Education

GCSEs -

Barr's Hill School and Community College
Coventry
04/2011 - 07/2015

Level 1 Diploma - Introduction to the Hair and Beauty Sector

City Coventry College
Coventry
09/2015 - 07/2018

VTCT Level 2 Award - Preventing Contact Dermatitis (QCF)

City, College Coventry
Coventry

Level 2 Diploma - Hair and Media Make-up + Evolve

City, Coventry College
Coventry
09/2017 - 07/2018

UAL Diploma/Extended Diploma - Level 3 Media Film and Television

Leamington Warwickshire College
Royal Leamington Spa, Warwickshire
09/2018 - 07/2021

Bachelor of Arts - Film and TV Production

University of Greenwich
London
09/2021 - 07/2024

Skills

  • Leadership skills
  • Attention to Detail
  • Project Management
  • Flexible worker
  • Problem solving skills
  • Multitasking abilities
  • Customer service experience
  • Effective team work
  • Project budgeting
  • Time-critical decision making

Timeline

Customer Service Assistant

TK Maxx
09.2024 - Current

Project Director

University of Greenwich
03.2024 - 05.2024

Hospitality worker

Host Staffing
02.2023 - 05.2024

IT Technician Assistant

Blue Agile Services
12.2022 - 09.2023

Sales assistant

Discount Shop
05.2021 - 09.2021

Hair stylist assistant

Mehri Hair & Beauty
10.2019 - 03.2020

GCSEs -

Barr's Hill School and Community College
04/2011 - 07/2015

Level 1 Diploma - Introduction to the Hair and Beauty Sector

City Coventry College
09/2015 - 07/2018

VTCT Level 2 Award - Preventing Contact Dermatitis (QCF)

City, College Coventry

Level 2 Diploma - Hair and Media Make-up + Evolve

City, Coventry College
09/2017 - 07/2018

UAL Diploma/Extended Diploma - Level 3 Media Film and Television

Leamington Warwickshire College
09/2018 - 07/2021

Bachelor of Arts - Film and TV Production

University of Greenwich
09/2021 - 07/2024

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Fatemeh Mansouri