Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Fatema Firoz

Fatema Firoz

Cardiff,South Glamorgan

Summary

Dedicated healthcare professional with NHS experience, skilled in supporting individuals with diverse needs through effective collaboration with multidisciplinary teams. Expertise in care coordination, safeguarding, and promoting independence, underpinned by Health & Social Care training. Focused on delivering person-centred care and enhancing outcomes for clients and care teams.

Overview

4
4
Languages
1
1
Certification
8
8
years of professional experience

Work History

Child Support Worker

TeacherActive
09.2024 - 09.2025
  • Delivered person-centred support to children with diverse physical, emotional and learning needs, enhancing independence, wellbeing and inclusion.
  • Worked collaboratively with families, teachers and multidisciplinary professionals to ensure consistent, high-quality care and support.
  • Facilitated daily activities to encourage independence, fostering confidence, resilience and essential life skills.
  • Adapted care and communication to meet individual needs while maintaining dignity, safeguarding and positive behaviour support.
  • Monitored wellbeing, responded appropriately to changing needs and maintained accurate records in line with safeguarding procedures.
  • Built trusted relationships through empathy, patience and effective communication.

Senior Administration & Resource Officer

Cardiff and Vale University Health Board
11.2024 - Current
  • Maintained accurate NHS records and documentation while ensuring resource coordination met governance standards.
  • Liaised with patients, clinicians and external agencies to facilitate seamless service delivery.
  • Coordinated communication across multidisciplinary teams to enhance safe, patient-centred care.
  • Supported service improvements through process optimisation and effective communication.
  • Managed competing priorities independently while demonstrating sound judgement, adaptability and professionalism.
  • Prioritised urgent enquiries, escalating concerns promptly and appropriately.

Community Care Volunteer

Community Volunteer Organisation
01.2019 - 06.2019
  • Assisted with activities of daily living, including mobility, dressing, washing and meal support, while encouraging independence.
  • Promoted dignity, confidence and wellbeing by enabling individuals to complete tasks safely with appropriate support.
  • Monitored health and wellbeing changes, effectively communicating concerns to families to facilitate timely additional support.
  • Built trusting relationships with individuals and carers through compassionate, respectful and person-centred support.
  • Collaborated with families to foster independence and enhance quality of life for individuals receiving care.
  • Provided regular home visits and companionship for older adults and individuals with physical disabilities, enhancing their emotional wellbeing.

CAV 24/7 Shift Lead (Bank)

Cardiff and Vale University Health Board
08.2025 - 11.2025
  • Prioritised competing demands while supporting safe, efficient and patient-centred service delivery.
  • Collaborated with multidisciplinary teams to streamline operational processes and enhance patient care services.
  • Responded calmly to changing priorities and emergency situations, using sound judgement and effective decision-making.
  • Coordinated urgent patient and staff enquiries, achieving timely responses and appropriate escalations to enhance service delivery.
  • Signposted patients and healthcare professionals to appropriate services, ensuring continuity of care.
  • Maintained accurate documentation and confidential information management, supporting compliance with NHS policies.

Assistant Office Manager (Corporate Governance)

Offline Technologies (Remote)
10.2025 - 05.2026
  • Supported senior leadership by organising priorities and tracking actions to maintain confidentiality and accuracy of records.
  • Assisted with process improvements to optimise compliance and enhance service quality.
  • Coordinated daily operations to facilitate effective communication and streamline workflow across teams.
  • Managed multiple tasks and deadlines while maintaining accuracy and attention to detail.
  • Built positive working relationships with internal stakeholders to support collaborative decision-making.
  • Demonstrated strong organisation, problem-solving and adaptability in a fast-paced environment.

Education

Bachelor of Science - Aircraft Engineering & Maintenance Systems

University of South Wales
Pontypridd, RCT

Higher National Diploma - Aeronautical Engineering

United College of Aviation
Dhaka, Bangladesh

Skills

    Care & Support: Person-Centred Care Promoting Independence Rehabilitation & ADL Support Care Planning Safeguarding expertise Risk Assessment

    Leadership & Communication: Care Coordination Team leadership Patient communication Team collaboration Conflict Resolution Relationship Building

  • Patient interaction
  • Client relationship management
  • Care coordination
  • Child development

    • Organisation & Quality: Organisation & Prioritisation Problem Solving Quality assurance Record Keeping Information Governance & Confidentiality

    Digital Skills: Microsoft Office NHS Systems (Oracle, Datix, Loop & Adastra)

    Professional Attributes: Adaptability Continuous Learning Cultural Awareness & Multilingual Communication

Languages

Bengali
First Language
English
Advanced
C1
Hindi
Advanced
C1
Urdu
Upper Intermediate
B2

Certification

  • Level 2 & 3 Health & Social Care
  • First Steps to Leadership & Management
  • Compassionate Leadership
  • Good Clinical Practice (NIHR)
  • Understanding Service Improvement in Healthcare
  • NHS Mandatory Training (Safeguarding Adults & Children, Information Governance, Equality, Diversity & Inclusion, Fire Safety)

Timeline

Assistant Office Manager (Corporate Governance)

Offline Technologies (Remote)
10.2025 - 05.2026

CAV 24/7 Shift Lead (Bank)

Cardiff and Vale University Health Board
08.2025 - 11.2025

Senior Administration & Resource Officer

Cardiff and Vale University Health Board
11.2024 - Current

Child Support Worker

TeacherActive
09.2024 - 09.2025

Community Care Volunteer

Community Volunteer Organisation
01.2019 - 06.2019

Bachelor of Science - Aircraft Engineering & Maintenance Systems

University of South Wales

Higher National Diploma - Aeronautical Engineering

United College of Aviation
Fatema Firoz