Farjana Shoshi
Nailsworth,Gloucestershire
Summary
Customer-focused hospitality professional with strong experience in customer service, customer relations and sales techniques within fast-paced environments. Demonstrates reliable performance in opening and closing procedures, accurate order taking and effective use of point of sale (POS) systems to support smooth daily operations. Skilled in product recommendations, stock control and deep cleaning while consistently adhering to food hygiene practices, food storage procedures, food temperature monitoring and detailed menu knowledge. Aims to contribute to high service standards and repeat business through efficient, friendly and compliant service.
Overview
9
9
years of professional experience
Work history
Food and beverage assistant
Burger & Beyond
Dhaka, Bangladesh
2024.02 - 2025.03
- Processed cash transactions accurately aiding seamless payment experiences.
- Organised table arrangements to enhance dining capacity during busy periods.
- Addressed customer complaints effectively promoting positive relations and repeat business.
- Maintained hygiene standards ensuring safe food conditions.
- Kept dining area clean fostering a pleasant atmosphere.
- Delivered first-class customer care through friendly and helpful service.
- Welcomed customers upon arrival reducing wait times to enhance restaurant experiences.
- Cultivated tidy restaurant and bar areas reducing potential health and safety risks.
Volunteer youth worker
Red Cresent
Noakhali, Bangladesh
2016.03 - 2016.12
- Provided career counselling sessions to guide future career paths.
- Implemented community outreach programmes by establishing connections with local organisations.
- Organised sporting events, fostering healthy competition and physical fitness.
Education
Bachelor of Science - Economics
National University
Bangladesh 2023.04 -
Certificate of Higher Education - Business Studies
Noakhali Government Girls College
Noakhali,Bangladesh 2019.05 - 2021.12
Secondary School Certificate - Science
Kurmitola High School And College
Dhaka,Bangladesh 2018.01 - 2019.02
Skills
- Customer Service
- Customer relations
- Sales techniques
- Opening and closing procedures
- Product recommendations
- Food storage procedures
- Food temperature monitoring
- Menu knowledge
- Food hygiene practices
- Point Of Sale (POS) proficiency
- Stock control
- Deep cleaning
- Order taking
Languages
English
Beginner
Timeline
Food and beverage assistant
Burger & Beyond
2024.02 - 2025.03
Bachelor of Science - Economics
National University
2023.04 -
Certificate of Higher Education - Business Studies
Noakhali Government Girls College
2019.05 - 2021.12
Secondary School Certificate - Science
Kurmitola High School And College
2018.01 - 2019.02
Volunteer youth worker
Red Cresent
2016.03 - 2016.12