Farjana Alam
London,United Kingdom
Summary
Friendly, customer-focused Retail Sales Assistant with a positive attitude and a passion for delivering excellent customer service. Skilled at building rapport with customers, understanding their needs, and providing thoughtful product recommendations to enhance their shopping experience. Reliable, adaptable, and committed to maintaining an organized, welcoming store environment while supporting team goals and driving sales. Dedicated to creating positive customer experiences through professionalism, patience, and attention to detail.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work history
Store Assistant
Sainsbury
London, Greater London
2024.03 - 2024.04
- Checked inventory listings and logs with actual stock on shop shelves, reporting discrepancies to managers
- Fostered positive store environment by providing friendly customer service.
- Processed returns and exchanges in accordance with company policies.
- Cultivated a welcoming atmosphere through attentive customer service, enhancing overall shopping experience and loyalty.
- Executed inventory checks, ensuring accuracy and minimizing discrepancies, leading to streamlined stock management.
Crew Member
McDonald
London
2022.11 - 2023.03
- Handled customer complaints in a professional and courteous manner.
- Followed all safety and security procedures to reduce risks.
- Placed orders into POS systems and handled cash and credit transactions.
- Provided exceptional customer service, ensuring a friendly atmosphere that enhanced customer satisfaction and repeat business.
- Worked closely with team members to maintain cleanliness and organization, fostering a productive environment and ensuring compliance with health standards.
Senior Fashion Designer
Virgo Retail LTD
2018.09 - 2022.08
- Identified trends and techniques with continuous research of fashion landscape.
- Indicated exact material requirements to verify design feasibility.
- Implemented methods for design enhancement to optimize time and material use.
Education
Masters Candidate - Fashion Marketing
University of Portsmouth
Southwest of London 2022.09 - 2024.09
Bachelor of Arts - Fashion Design
Shanto Mariam University of Creative Technology
BangladeshHigher Secondary certificate - Business Studies
Dr. Abdur Razzaq Municipal College
Jessore, BangladeshSecondary School Certificate - Business Studies
Govt Girls High School
BangladeshSkills
- Customer Service
- Sales Support
- Communication
- Cash Handling
- POS Systems
- Stock Replenishment
- Teamwork
- Problem Solving
- Time Management
- Attention to Detail
- Up selling & Cross-selling
- Inventory Management
- Multitasking efficiency
Languages
English (Highly proficient)
Advanced
Hindi (Highly proficient)
Upper intermediate
Bengali
Native
Affiliations
- Fitness & Well-being
- Reading & Personal Development
- Travel & Cultural Exploration
- Community Volunteering
- Outdoor Activities
- Creative Work
- Technology & Digital Trends
- Music & Social Events
Timeline
Store Assistant
Sainsbury
2024.03 - 2024.04
Crew Member
McDonald
2022.11 - 2023.03
Masters Candidate - Fashion Marketing
University of Portsmouth
2022.09 - 2024.09
Senior Fashion Designer
Virgo Retail LTD
2018.09 - 2022.08
Secondary School Certificate - Business Studies
Govt Girls High School
Higher Secondary certificate - Business Studies
Dr. Abdur Razzaq Municipal College
Bachelor of Arts - Fashion Design
Shanto Mariam University of Creative Technology