Farha Mubeen
Summary
Results-driven and customer-focused professional with 7 years of experience in providing excellent customer service. Adept at handling inquiries, resolving issues, and ensuring customer satisfaction. Seeking a challenging position as a Customer Service Support Specialist to contribute strong communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Assistant
Guru Academy
11.2022 - Current
- Maintained up to date knowledge of products and services.
- Handled customer calls and responded to queries about services, promotions, and billing.
- Worked to address all customer concerns in a timely and effective manner.
- Handled large volume of calls on a day to day basis with a sense of calm and good work ethic.
- Developed successful tactics to sell products and services to customers.
- Worked to understand the needs of each customer.
Volunteer
Hope4Humanity
02.2021 - 06.2022
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Customer Service Representative
Karvy
06.2016 - 09.2020
- Greeted customers with enthusiasm and a delightful and helpful attitude.
- Provided guests and potential guests with up to date information about hotel and promotional offerings.
- Effectively sold rooms to walk-in customers.
- Responded to guest complaints in a professional and effective way.
- Processed payments and informed hotel staff of room status and availability.
- Provided superiors with work logs, demonstrating accountability.
Education
MSc International Business Management -
Kingston University
London, United Kingdom05.2022
Bachelor of Communications - Computers
Palamuru University
Mahabubnagar05.2015
High School -
Little Scholars High School
Mahabubnagar05.2010
Skills
- Tableau
- SQL
- Microsoft Office
- Customer Service
- Time Management
- Team Collaboration
- Excellent Communications Skills
Additional Information
References available upon request
Timeline
Customer Service Assistant
Guru Academy
11.2022 - Current
Volunteer
Hope4Humanity
02.2021 - 06.2022
Customer Service Representative
Karvy
06.2016 - 09.2020
MSc International Business Management -
Kingston University
Bachelor of Communications - Computers
Palamuru University
High School -
Little Scholars High School
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