ANUJ CHAWRIA
Leeds,UNITED KINGDOM
Summary
Passionate about using technology to solve customer problems, drive sales, and deliver exceptional experiences. Currently seeking a tech sales role where can combine analytical thinking with strong communication and persuasion skills.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Assistant
Marks and Spencer
York, United Kingdom
11.2024 - 12.2024
- Delivered high-quality service during 50+ customer interactions daily, resolving queries and ensuring satisfaction.
- Processed high-value transactions with 100% accuracy via POS systems.
- Promoted in-store offers and seasonal products, contributing to sales uplift.
- Resolved customer queries efficiently, maintaining satisfaction rating above 90%.
Business analyst
House Hive
Aurangabad, India
05.2023 - 09.2023
- Built sales dashboard in Excel that helped improve product visibility and increased furniture sales by 33% in 2 months.
- Used Power BI to visualize customer buying patterns across 30+ SKUs, enabling sales and inventory teams to respond faster to demand.
- Conducted SQL-based data analysis to identify upsell/cross-sell opportunities in customer data.
Event Management Intern
Scale-Up
Pune, India
04.2022 - 10.2022
- Managed event logistics and corporate client communication for tech-focused conferences.
- Designed Excel-based tracking tools for 5 live event KPIs including attendee engagement, vendor cost, and sponsorship revenue.
Education
MSc - Management ( Human Influence )
University Of Leeds
Leeds 09.2023 - 09.2024
PG-Diploma - Big Data Analytics
Brihan Maharashtra College of Commerce
Pune 06.2021 - 06.2022
B.B.A. - International Business
M.I.T World Peace University
Pune 05.2018 - 06.2021
Skills
Data Analysis & BI : Excel (Power Query, Pivot Tables, VLOOKUP), Tableau, SQL (MySQL), R, Python, SPSS, R-Studio, Data Modeling (Star/Snowflake Schema), Dashboard Creation, MS Office Suite, Tally Pro, Canva
Business and soft Skills : Upselling & Cross-selling, Product Demonstration, Objection Handling, POS Transactions, Sales Target Achievement ,Research & Insights Generation, Client Relationship Management, Task Prioritization, Report Writing & Presentation, Team Collaboration
Projects
Sales Dashboard & Market Analysis – Ferns & Petals (FNP)
Tools Used : Excel, Power Query, Pivot Tables, Data Modeling.
Conducted a sales and customer behavior analysis for Ferns & Petals, an e-commerce gifting platform. Built an Excel dashboard to track performance by product, region, and occasion. Used data modeling to identify sales trends and customer segments, supporting targeted marketing and repeat purchase strategies.
Timeline
Customer Service Assistant
Marks and Spencer
11.2024 - 12.2024
MSc - Management ( Human Influence )
University Of Leeds
09.2023 - 09.2024
Business analyst
House Hive
05.2023 - 09.2023
Event Management Intern
Scale-Up
04.2022 - 10.2022
PG-Diploma - Big Data Analytics
Brihan Maharashtra College of Commerce
06.2021 - 06.2022
B.B.A. - International Business
M.I.T World Peace University
05.2018 - 06.2021
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