Summary
Overview
Work history
Education
Skills
Websites
Projects
Timeline
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ANUJ CHAWRIA

Leeds,UNITED KINGDOM

Summary

Passionate about using technology to solve customer problems, drive sales, and deliver exceptional experiences. Currently seeking a tech sales role where can combine analytical thinking with strong communication and persuasion skills.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work history

Customer Service Assistant

Marks and Spencer
York, United Kingdom
11.2024 - 12.2024
  • Delivered high-quality service during 50+ customer interactions daily, resolving queries and ensuring satisfaction.
  • Processed high-value transactions with 100% accuracy via POS systems.
  • Promoted in-store offers and seasonal products, contributing to sales uplift.
  • Resolved customer queries efficiently, maintaining satisfaction rating above 90%.

Business analyst

House Hive
Aurangabad, India
05.2023 - 09.2023
  • Built sales dashboard in Excel that helped improve product visibility and increased furniture sales by 33% in 2 months.
  • Used Power BI to visualize customer buying patterns across 30+ SKUs, enabling sales and inventory teams to respond faster to demand.
  • Conducted SQL-based data analysis to identify upsell/cross-sell opportunities in customer data.

Event Management Intern

Scale-Up
Pune, India
04.2022 - 10.2022
  • Managed event logistics and corporate client communication for tech-focused conferences.
  • Designed Excel-based tracking tools for 5 live event KPIs including attendee engagement, vendor cost, and sponsorship revenue.

Education

MSc - Management ( Human Influence )

University Of Leeds
Leeds
09.2023 - 09.2024

PG-Diploma - Big Data Analytics

Brihan Maharashtra College of Commerce
Pune
06.2021 - 06.2022

B.B.A. - International Business

M.I.T World Peace University
Pune
05.2018 - 06.2021

Skills

Data Analysis & BI : Excel (Power Query, Pivot Tables, VLOOKUP), Tableau, SQL (MySQL), R, Python, SPSS, R-Studio, Data Modeling (Star/Snowflake Schema), Dashboard Creation, MS Office Suite, Tally Pro, Canva

Business and soft Skills : Upselling & Cross-selling, Product Demonstration, Objection Handling, POS Transactions, Sales Target Achievement ,Research & Insights Generation, Client Relationship Management, Task Prioritization, Report Writing & Presentation, Team Collaboration

Projects

Sales Dashboard & Market Analysis – Ferns & Petals (FNP)

Tools Used : Excel, Power Query, Pivot Tables, Data Modeling.

Conducted a sales and customer behavior analysis for Ferns & Petals, an e-commerce gifting platform. Built an Excel dashboard to track performance by product, region, and occasion. Used data modeling to identify sales trends and customer segments, supporting targeted marketing and repeat purchase strategies.


Timeline

Customer Service Assistant

Marks and Spencer
11.2024 - 12.2024

MSc - Management ( Human Influence )

University Of Leeds
09.2023 - 09.2024

Business analyst

House Hive
05.2023 - 09.2023

Event Management Intern

Scale-Up
04.2022 - 10.2022

PG-Diploma - Big Data Analytics

Brihan Maharashtra College of Commerce
06.2021 - 06.2022

B.B.A. - International Business

M.I.T World Peace University
05.2018 - 06.2021

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ANUJ CHAWRIA