ANUJ CHAWRIA
Leeds,UNITED KINGDOM
Summary
Passionate about using technology to solve customer problems, drive sales, and deliver exceptional experiences. Currently seeking a tech sales role where can combine analytical thinking with strong communication and persuasion skills.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Assistant
Marks and Spencer
York, United Kingdom
2024.11 - 2024.12
- Delivered high-quality service during 50+ customer interactions daily, resolving queries and ensuring satisfaction.
- Processed high-value transactions with 100% accuracy via POS systems.
- Promoted in-store offers and seasonal products, contributing to sales uplift.
- Resolved customer queries efficiently, maintaining satisfaction rating above 90%.
Business analyst
House Hive
Aurangabad, India
2023.05 - 2023.09
- Built sales dashboard in Excel that helped improve product visibility and increased furniture sales by 33% in 2 months.
- Used Power BI to visualize customer buying patterns across 30+ SKUs, enabling sales and inventory teams to respond faster to demand.
- Conducted SQL-based data analysis to identify upsell/cross-sell opportunities in customer data.
Event Management Intern
Scale-Up
Pune, India
2022.04 - 2022.10
- Managed event logistics and corporate client communication for tech-focused conferences.
- Designed Excel-based tracking tools for 5 live event KPIs including attendee engagement, vendor cost, and sponsorship revenue.
Education
MSc - Management ( Human Influence )
University Of Leeds
Leeds 2023.09 - 2024.09
PG-Diploma - Big Data Analytics
Brihan Maharashtra College of Commerce
Pune 2021.06 - 2022.06
B.B.A. - International Business
M.I.T World Peace University
Pune 2018.05 - 2021.06
Skills
Data Analysis & BI : Excel (Power Query, Pivot Tables, VLOOKUP), Tableau, SQL (MySQL), R, Python, SPSS, R-Studio, Data Modeling (Star/Snowflake Schema), Dashboard Creation, MS Office Suite, Tally Pro, Canva
Business and soft Skills : Upselling & Cross-selling, Product Demonstration, Objection Handling, POS Transactions, Sales Target Achievement ,Research & Insights Generation, Client Relationship Management, Task Prioritization, Report Writing & Presentation, Team Collaboration
Projects
Sales Dashboard & Market Analysis – Ferns & Petals (FNP)
Tools Used : Excel, Power Query, Pivot Tables, Data Modeling.
Conducted a sales and customer behavior analysis for Ferns & Petals, an e-commerce gifting platform. Built an Excel dashboard to track performance by product, region, and occasion. Used data modeling to identify sales trends and customer segments, supporting targeted marketing and repeat purchase strategies.
Timeline
Customer Service Assistant
Marks and Spencer
2024.11 - 2024.12
MSc - Management ( Human Influence )
University Of Leeds
2023.09 - 2024.09
Business analyst
House Hive
2023.05 - 2023.09
Event Management Intern
Scale-Up
2022.04 - 2022.10
PG-Diploma - Big Data Analytics
Brihan Maharashtra College of Commerce
2021.06 - 2022.06
B.B.A. - International Business
M.I.T World Peace University
2018.05 - 2021.06