Evie Rhodes
Grimsby ,North East Lincolnshire
Summary
Customer-focused Front of House team member skilled in communication, conflict resolution, and active listening to enhance customer satisfaction. Experienced in barista training and cash handling, capable of managing complaints with empathy under pressure. Flexible team player who supports colleagues during peak times and oversees rota planning and wage management. Dedicated to creating a welcoming environment and delivering high-quality service.
Overview
2
2
years of professional experience
Work History
Front of House Team Member
Coffee In The Park
Grimsby , North East Lincolnshire
05.2024 - Current
- Ensured customer satisfaction by delivering attentive service.
- Maintained a friendly and approachable manner while serving customers.
- Responded to customer queries and complaints promptly, escalating issues to the manager.
- Created customised hot drinks for customers, ensuring quality and presentation standards were met.
- Taking out prepared food and drinks that have been made to order to customers.
- Prepared all seating areas for customers and always ensured they are cleared and cleaned.
- Supporting other team members during busy periods.
- Managerial skills such as doing the monthly rota and wages.
Education
A-Levels -
Franklin Sixth Form College
Grimsby, NEL01-2026
GCSEs -
John Whitgift Academy
Grimsby, NEL01-2024
Skills
- Cash Handling
- Barista Training
- Customer service
- Complaint handling
- Clear communication
- Active listening
- Conflict resolution
- Time Management
- Flexibility
- Team building
- Positive and approachable
- Empathy towards customers
- Patience under pressure
About Me
- I am a polite, friendly and enthusiastic individual. I pride myself on being punctual and respectful to others. When in a job I am committed to doing any tasks that I am given and facing new challenges within the workplace. I am also a fast learner and can acknowledge and learn from my own mistakes.
Timeline
Front of House Team Member
Coffee In The Park
05.2024 - Current
A-Levels -
Franklin Sixth Form College
GCSEs -
John Whitgift Academy