Evie Mills
Derby
Summary
Highly organised and dedicated professional with strong experience supporting safeguarding and domestic abuse services through effective coordination, administration, and partnership working. Skilled in managing sensitive information, maintaining accurate records, and ensuring processes are followed in line with safeguarding policies and organisational procedures. Experienced in liaising with multi-agency partners, coordinating meetings such as MARAC, and supporting professionals to ensure timely actions and effective service delivery. Demonstrates excellent communication, discretion, and organisational skills, with a proven ability to support teams in managing complex and sensitive work environments while contributing to improved service outcomes.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Community Outreach Worker
Refuge
Derby, Derbyshire
2024.07 - Current
- Assisted in triaging referrals and conducting risk assessments in line with organisational policies and timeframes.
- Created a supportive, non-judgemental environment enabling survivors to share accurate information and access appropriate support.
- Managed a diverse caseload, responding effectively to varying and complex client needs.
- Ensured high-risk cases received timely responses, facilitating appropriate safeguarding referrals including MARAC.
- Collaborated with multi-agency professionals and presented cases at MARAC meetings, ensuring agreed actions were implemented.
- Regularly liaised with partner agencies to ensure effective multi-agency collaboration and coordinated safeguarding support for clients.
- Developed and regularly reviewed individual safety plans with clients.
- Completed and reviewed DASH risk assessments in line with organisational policy.
- Organised and attended professionals’ meetings to support coordinated safeguarding responses.
- Contributed to team meetings and service improvements, with suggestions implemented to enhance client satisfaction.
- Supported clients through court processes, including non-molestation and restraining order applications and hearings.
- Assisted clients in applying for Criminal Injuries Compensation.
- Supported clients with Domestic Violence Disclosure Scheme (Clare’s Law) applications and provided emotional support following disclosures.
- Supported clients to report incidents of abuse to the police and navigate the criminal justice process.
Refuge Worker
Refuge
Derby, Derbyshire
2024.04 - 2024.07
- Provided practical and emotional support to women and children fleeing domestic abuse.
- Conducted weekly and monthly health and safety checks within the refuge accommodation.
- Welcomed new residents and children, ensuring a safe and non-judgemental environment.
- Reported safeguarding issues concerning children or vulnerable adults to management promptly and completed necessary safeguarding referrals as required.
- Received and processed referrals for new residents.
- Record rent payments from clients accurately, and follow arrears procedures.
Retail Assistant (Temporary)
Primark
Derby, Derbyshire
2023.11 - 2024.03
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Assisted customers in locating specific items to boost satisfaction.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Followed company procedures and guidelines for smooth retail operations.
Digital Talent Scout
Althaus Digital
Derby
2023.04 - 2023.10
- Be first point of contact for potential apprentices looking for a career in the digital sector.
- Conducting remote invigilated English and Maths assessment sessions.
- Working towards KPIs and strict deadlines each month.
- Coached candidates through interview process to secure top roles.
- Maintained high suitability standards through diligent screening, interview and assessment processes.
- Established positive relationships with prospective candidates through networking and regular communications.
- Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
- Informed candidates about interview results and made job offers to successful interviewees.
- Reviewed impact of selection techniques and made necessary improvements.
- Prepared CVs and correspondence to forward to clients regarding suitable candidates.
Recruitment Resourcer
The Best Connection Employment Group
Derby
2021.06 - 2023.04
- Working alongside Recruitment Consultants, finding the right temporary workers for the right roles.
- Identifying, assessing and selecting appropriate temporary workers ensuring they match client requirements.
- Communicating with temporary workers via telephone, email & face to face with regular updates.
- Delivering a high-quality service in line with company values.
- Input holiday requests.
- Compose & post job adverts to job boards.
- Vetting candidates to Civil Aviation Authority standards - 3 year background check including employment, education and character references.
- Applied for Enhanced DBS checks.
Trainee Recruitment Consultant
Eden Brown Education
Derby
2020.02 - 2021.05
- Registered new candidates, developing wide-ranging database to meet client recruitment needs.
- Attracted top candidates using social media networking.
- Coached candidates through interview process to secure top roles.
- Established positive relationships with prospective candidates through networking and regular communications.
- Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
- Interviewed, assessed and matched prospective applicants with vacancies at client companies.
- Advertised job vacancies through online platforms.
- Requested and contacted candidate references to help hire right people for vacancies.
- Prepared CVs and correspondence to forward to clients regarding suitable candidates.
Customer Team Member
Co-op Group
Northampton, NTH
2018.08 - 2019.01
- Cleaned and organised checkout area to enhance shopping experience for customers.
- Assisted customers on shop floor, locating items and taking payments.
- Advised customers on shop offers, promotions and discounts.
- Monitored product levels to maintain well-stocked, visually-appealing sales floor arrangements.
- Provided professional customer service, offering can-do attitude to all requests.
- Restocked shelves, facing up products, checking dates and verifying prices.
- Promoted membership scheme, increasing customer sign-up in line with personal targets.
Sales Order Processor & Customer Service Member
Salonserve Limited
Irthlingborough, NTH
2015.05 - 2017.12
- General reception duties i.e greeting tenants and visitors, maintaining the reception area, sign for deliveries.
- Recommended purchases based on customer needs, budget and priorities.
- Kept up-to-date on promotions and current offerings to advise customers.
- Used up selling and cross-selling strategies to increase order value.
- Conversed with customers using excellent telephone manner.
- Maintained detailed customer order records for reporting needs.
- Confirmed customer orders to avoid errors through miscommunication.
- Handled 40 incoming calls on average daily.
Education
GCSEs -
Wrenn School
Wellingborough, Northamptonshire 2005.09 - 2010.05
Skills
- Risk Assessment & Safeguarding Knowledge: Experienced in conducting risk assessments and completing DASH risk checklists, ensuring high-risk cases are identified and managed in line with safeguarding policies and procedures
- Case & Information Management: Skilled in managing complex caseloads, maintaining accurate records, prioritising tasks effectively, and ensuring timely responses to referrals and client needs
- Multi-Agency Coordination: Regularly liaise with partner agencies and professionals to ensure coordinated support for clients, including presenting cases at MARAC and contributing to joint safeguarding responses
- Professional Communication: Strong written and verbal communication skills developed through supporting clients, liaising with external agencies, and coordinating professionals’ meetings
- Organisation & Administrative Support: Experienced in organising meetings, preparing case information, managing documentation, and ensuring actions from multi-agency discussions are followed up
- Confidentiality & Data Handling: Experienced in handling sensitive and confidential information in line with data protection requirements and safeguarding responsibilities
- Client Advocacy & Support: Able to build trusting, non-judgemental relationships with survivors while supporting them through complex processes including court applications, police reporting, and compensation claims
- Safety Planning & Risk Management: Experienced in developing and reviewing personalised safety plans to support clients in managing risk and improving their safety
- Team Collaboration & Service Improvement: Active contributor to team meetings and service development, with suggestions implemented to improve client satisfaction and service delivery
VOLUNTEERING
- Women's Work Derbyshire, 2023-11, Present, I currently volunteer once a week at Women's Work, supporting service users who attend the Freedom Programme. In this voluntary role, I ensure a safe, welcoming, non-judgemental environment for the attendees. I provide emotional support to the service users if they need it.
- Clare Walker Consultancy, 2021-05, 2021-10, Volunteered for a charity based in Leicester assisting women fleeing abusive relationships. During this time I co-facilitated the Freedom Programme to participants via Zoom.
- Working Chance, 2018-04, 2018-04, Volunteered for a charity based in London who assist women finding employment following convictions to prevent reoffending. During these 2 days I assisted with CV writing and conducting mock interviews.
Timeline
Community Outreach Worker
Refuge
2024.07 - Current
Refuge Worker
Refuge
2024.04 - 2024.07
Retail Assistant (Temporary)
Primark
2023.11 - 2024.03
Digital Talent Scout
Althaus Digital
2023.04 - 2023.10
Recruitment Resourcer
The Best Connection Employment Group
2021.06 - 2023.04
Trainee Recruitment Consultant
Eden Brown Education
2020.02 - 2021.05
Customer Team Member
Co-op Group
2018.08 - 2019.01
Sales Order Processor & Customer Service Member
Salonserve Limited
2015.05 - 2017.12
GCSEs -
Wrenn School
2005.09 - 2010.05