Monik Mistry
Kirkwall,Or
Summary
Driven professional with knack for managing hospitality environments and fostering customer satisfaction. Combines exceptional leadership skills with solid background in team coordination and operations management. Poised to elevate guest experiences and streamline service delivery.
Offering strong leadership and customer service skills with background in team coordination and hospitality. Knowledgeable about ensuring smooth daily operations, environment, and managing inventory. Ready to use and develop communication, problem-solving, and team-building skills.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant & bar manager
Ayre Hotel & Apartments
Kirkwall, Orkney Islands
11.2023 - Current
- Managed staffing rosters, ensuring optimal coverage during busy periods.
- Ensured compliance with licensing laws pertaining to alcohol sales.
- Promoted seasonal specials successfully attracting more patrons.
- Boosted staff morale with regular team-building activities.
- Coordinated reservations smoothly leading to an organised seating system.
- Monitored food preparation processes, maintaining consistency in meal quality.
- Developed new cocktail recipes for enhancing bar menu variety.
- Organised special events, drawing in new customers.
- Worked with vendors to set delivery schedules and achieve cost-effective supply replenishment.
- Achieved a target of opening one of a kind Cocktail-Bar in Orkney and sale of an average of 400 cocktails monthly.
Bar supervisor
Pebble Street Hospitality
Mumbai, Maharashtra, India
03.2023 - 10.2023
- Assisted in menu development, considering current trends and customer preferences.
- Scheduled shifts for staff members for efficient operation of the bar.
- Cultivated a friendly environment through excellent interpersonal skills enhancing overall guest experience.
- Implemented new cocktail recipes, sparking interest amongst regular customers.
- Ordered supplies keeping optimum stock levels, avoiding overstocking or under-stocking situations.
- Adhered to licensing regulations, maintaining the reputation of the establishment.
- Trained staff for improved service quality and professionalism.
- Increased sales with effective promotional strategies.
Senior bartender
Pebble Street Hospitality
Mumbai, Maharashtra, India
02.2022 - 02.2023
- Facilitated smooth cash transactions using POS systems reducing wait time for customers.
- Increased repeat business through attentive customer service and relationship building.
- Organised special events at the bar including tastings, theme nights and promotional parties for increased patronage.
- Raised profitability through strategic up selling techniques.
- Exhibited mastery of mixology to create innovative cocktails for patrons' enjoyment.
- Enhanced customer experience through expert knowledge of spirits, wines and beers.
- Managed a team of junior bartenders for efficient service.
Bartender
Mumbai Airport Lounge Services
Mumbai, Maharashtra, India
06.2018 - 01.2022
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Resolved customer complaints promptly to maintain good relationships.
- Collaborated with team members to provide seamless service during busy periods.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Demonstrated knowledge of drink recipes for improved customer experience.
Education
Certificate of Higher Education - Bar & Beverage Management
Barjockey
Mumbai, India 08.2017 - 03.2018
Diploma of Higher Education - Hotel Management
CTH
London 05.2010 - 09.2011
Skills
- Staff rota coordination
- Restaurant software use
- Hospitality regulations understanding
- High volume operations management
- Dining room layout planning
- Restaurant marketing strategies
- Sales maximisation
- Event planning experience
- Guest satisfaction focus
- Supplier relationship management
- Menu development
- Inventory oversight
Accomplishments
Grey Goose - House of Change 2022
One of the 8 winners of a Cocktail competition held all over India, with approx 300 participants.
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
Gujarati
Proficient (C2)
References
References available upon request.
Timeline
Restaurant & bar manager
Ayre Hotel & Apartments
11.2023 - Current
Bar supervisor
Pebble Street Hospitality
03.2023 - 10.2023
Senior bartender
Pebble Street Hospitality
02.2022 - 02.2023
Bartender
Mumbai Airport Lounge Services
06.2018 - 01.2022
Certificate of Higher Education - Bar & Beverage Management
Barjockey
08.2017 - 03.2018
Diploma of Higher Education - Hotel Management
CTH
05.2010 - 09.2011
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