Eve Marshall
Glasgow
Summary
Enthusiastic individual with excellent communication skills, who thrives on interacting with others. Dedicated to creating a positive atmosphere and embracing continuous improvement. Willing to take on new challenges and further enhance skillset.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Customer Operations Representative
Diligenta (Standard Life)
Glasgow
05.2024 - Current
- Delivered positive outcomes to customers in a timely manner.
- Participated in “Opportunities and Improvements” group, focusing on developing staff morale and competency.
- Established rapport with Independent Financial Advisers who submitted queries regarding products and services.
- Provided excellent training to colleagues, offering tailored feedback and follow up sessions.
- Supported new offshore colleagues, using high degree of product/system knowledge to assist effectively.
Customer Assistant
Tesco
Bo'ness
10.2021 - 09.2023
- Provided an efficient, friendly and welcoming service to customers at manual checkouts.
- Operated and monitored the self service checkout area.
- Worked the customer service desk, offering lottery and tobacco products in addition to returns.
- Developed strong awareness of different customer needs and vulnerabilities, offering a tailored service for each individual in store.
- Assisted with store opening and closing procedures.
- Provided training and development to colleagues.
Education
Scottish Qualifications Certificate - National 5 - Advanced Higher
Bo'ness Academy
Bo'ness, Falkirk 08/2017 - 06/2023
Certificate of Higher Education - General Humanities (Business Management and Spanish)
The University of Glasgow
Glasgow, Glasgow City 08/2023 - 04/2024
Skills
- Efficient communication
- Resilience under pressure
- Problem solving and adaptability
- Excellence of literacy
- Curious
- Keen to take initiative
- Attention to detail
- Determination to excel
Certification
- Category B (UK Driving Licence) 06/2024
Languages
Spanish
Upper intermediate
Accomplishments
- Member of Diligenta's “Opportunities and Improvements” group, dedicated to continuous improvement and promoting employee wellbeing
References
References available upon request.
Timeline
Customer Operations Representative
Diligenta (Standard Life)
05.2024 - Current
Customer Assistant
Tesco
10.2021 - 09.2023
Scottish Qualifications Certificate - National 5 - Advanced Higher
Bo'ness Academy
08/2017 - 06/2023
Certificate of Higher Education - General Humanities (Business Management and Spanish)
The University of Glasgow
08/2023 - 04/2024
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