Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Vaibhav Singh

Edinburgh

Summary

Adaptable professional with keen ability to thrive in dynamic customer service environments. Proficient in communication and problem-solving, bringing collaborative and empathetic approach to customer interactions, complemented by strong team management and leadership capabilities. Skilled in customer relations, staff training, and customer needs analysis while maintaining attention to detail and excelling in verbal and written communication. Committed to enhancing customer satisfaction and operational efficiency, driving positive outcomes for both customers and company.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

18
18
years of professional experience

Work history

Customer Operations Representative

Diligenta
Edinburgh, United Kingdom
08.2024 - Current
  • Administered private pension schemes in line with legislation and scheme rules, ensuring accuracy and compliance
  • Led regular team meetings, contributing to workflow planning and process improvements
  • Upheld confidentiality protocols when dealing with sensitive customer data hence bolstering trust and reliability.
  • Collaborated with team members for efficient problem resolution.
  • Provided exceptional service with a professional, patient approach to all clients.
  • Resolved complex issues for improved customer relations.
  • Trained new staff members to ensure consistency in service delivery.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Processed retirement and death claims to ensure timely payouts.
  • Processed pensions contributions to ensure timely allocation of funds.


Visiting Examining Helpdesk Administrator

Scottish Qualifications Authority (SQA)
Edinburgh
04.2024 - 07.2024
  • Provides administrative support to ensure efficient office operations.
  • Responds to emails and other digital queries and correspondence.
  • Drafts and edits letters, reports, and other documents.
  • Inputs and updates information in databases and spreadsheets.
  • Uses word processing and presentation software to create and edit documents.
  • Works closely with other administrative staff and supports other colleagues as needed.
  • Works with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations.
  • Ensures that deadlines are met and adapts to changing priorities.
  • Present a positive and professional image for the organization.
  • Maintain workflow by analyzing and refining standard operating procedures, such as scheduling, communications, and office layout
  • Coordinate internal and external resources to expedite workflow
  • Oversee and achieve organizational goals while upholding best practices
  • Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
  • Received, sorted and directed incoming mail to maintain good communication channels.
  • Managed information on company databases for different organisational activities to track history and safeguard accurate information.
  • Handled client correspondence and internal communications in professional manner.
  • Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.

Business Owner

Torah Clothing Private Limited
Lucknow
11.2013 - 01.2024
  • Managed the daily operations related to customer service, inventory management, and marketing.
  • Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
  • Defined strategic plans and kept business on track to meet objectives.
  • Established and maintained business relationships with local suppliers to boost business.
  • Kept operating expenses low with good business controls. Oversaw staff by hiring and terminating, creating schedules, and tracking payroll.
  • Demonstrated product knowledge and consultative selling skills by leading sales training sessions for new hires.
  • Performed detailed financial analyses to identify and address areas of potential concern.
  • Implemented a cost-cutting strategy to reduce overhead expenses.
  • Drafted a business plan that outlined company goals and objectives.
  • Reduced operating costs by implementing more efficient inventory tracking system.
  • Determined staffing needs, recruited and trained new hires and assigned responsibilities to improve productivity.
  • Identified problems, made decisions, and interpreted results based on quantitative techniques.
  • Led cross-functional projects that improved operational efficiency.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.

Business Analyst

Shiv Shakti Enterprises
11.2010 - 10.2013
  • Cooperated with project partners to develop system analysis and new system design based on client specifications.
  • Built reporting suite and associated tools for delivering comprehensive data for different needs.
  • Managed project budgets, expenditures, procurements, and projections.
  • Supported with technical needs during user acceptance testing cycles.
  • Analyzed existing systems and processes, identifying areas for improvement.
  • Conducted root cause analysis to formulate countermeasures to business mistakes and improve operations.
  • Generated reports to track and analyze project performance and progress.
  • Supported initiatives that focused on meeting and growing business needs.
  • Analyzed competitive market strategies through analysis of related product, market, and share trends.
  • Maintained and updated business intelligence tools and databases.
  • Communicated with customers and suppliers to stay abreast of industry and business trends.
  • Collected business intelligence data from available public information and field reports.
  • Synchronized with information technology department to develop new data models and implement software upgrades.
  • Utilized various business intelligence tools to identify and monitor current and potential customers.
  • Boosted company efficiency and customer satisfaction by eliminating inefficient processes.

Floor Supervisor

USC
Newcastle upon Tyne
07.2009 - 10.2010
  • Trained and successfully retained talented staff by implementing positive performance reward schemes.
  • Provided service quality control to ensure staff interaction with customers were memorable and adhered to company standards.
  • Managed cashing-up, secured the store and set the alarm as part of the stores closing procedures.
  • Boosted customer experience by expertly managing customer flow and ensuring that clients were never unintentionally neglected.
  • Encouraged partnerships on the floor between sales associates, specialists, stock associates and the operations team.
  • Resolved customer complaints in a timely and professional manner.
  • Supported sales-driving initiatives by creating daily agendas. .
  • Oversaw daily operations to troubleshoot concerns with transactions and store routines.
  • Utilised exceptional customer service skills to create welcoming atmosphere for visitors.
  • Helped shop floor staff to unpack and count deliveries during quiet periods.
  • Supervised sales assistants in merchandising goods, processing payments and resolving product-related issues to maintain store shopping standards.
  • Maintained store presentation standards with attractive merchandise displays and clean, tidy and well-organised shop floor.
  • Maximised sales opportunities by communicating new shop and online promotions clearly to staff and customers.
  • Conducted inventory checks to identify low-stock items and worked with managers in scheduling shipments to backstop inventory shortages.

Customer Advisor

Primark Stores Ltd
Newcastle upon Tyne
06.2007 - 07.2009
  • Helped customers by knowledgeably answering enquiries regarding product placement, details and availability.
  • Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
  • Input customer information, call notes and personal data onto internal database.
  • Resolved customer queries over phone and by email.
  • Provided useful and helpful information to customers on product specifications and technical details.
  • Maintained excellent team relationships by proactively helping colleagues solve complex customer complaints, issues and requests.
  • Successfully managed customer issues with effective and efficient solutions.
  • Built long-lasting customer relationships by providing helpful, informative and attentive customer service.
  • Managed cash and till operations such as refunds, purchases and item scanning.
  • Helped customers feel valued and appreciated by going the extra mile to answer questions.
  • Addressed customer service enquires quickly and accurately.
  • Received and handled telephone, email and written customer queries quickly and professionally.
  • Redirected customer queries to relevant departments for timely, appropriate resolution.
  • Demonstrated thorough working knowledge of Excel, PowerPoint and Word to deliver precise, reliable administrative support.
  • Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
  • Reduced customer call times by quickly establishing concerns and delivering clear, considered resolutions.
  • Kept customers informed on issue investigation proceedings to maintain clear, positive communication lines.

Education

Master of Science (M.S.) - Business Information Technology

Northumbria University

Bachelor (B.S.) - Business Administration

Institute of Management Studies

Intermediate - Economics, Accounting, Computer, Business

C.B.S College

High School - Accounting, Economics and Computer

City Montessori School

Skills

  • Organizational Skills
  • Risk management techniques
  • Data Analysis
  • Customer Service
  • Operations
  • Information Technology
  • Team Management
  • Verbal and Written Communication
  • Attention to Detail
  • Team Leadership
  • Financial Planning
  • Business Presentations
  • Business Administration
  • Microsoft Excel proficiency
  • Computer expertise
  • Business development
  • Customer relations
  • Staff training
  • Customer needs analysis
  • Strategic planning capabilities

Languages

English, Hindi, Punjabi
Native language
English
Fluent
Hindi
Native
Punjabi
Fluent

Timeline

Customer Operations Representative

Diligenta
08.2024 - Current

Visiting Examining Helpdesk Administrator

Scottish Qualifications Authority (SQA)
04.2024 - 07.2024

Business Owner

Torah Clothing Private Limited
11.2013 - 01.2024

Business Analyst

Shiv Shakti Enterprises
11.2010 - 10.2013

Floor Supervisor

USC
07.2009 - 10.2010

Customer Advisor

Primark Stores Ltd
06.2007 - 07.2009

Master of Science (M.S.) - Business Information Technology

Northumbria University

Bachelor (B.S.) - Business Administration

Institute of Management Studies

Intermediate - Economics, Accounting, Computer, Business

C.B.S College

High School - Accounting, Economics and Computer

City Montessori School

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