Eve Gallett
Tamworth,Staffordshire
Summary
Resourceful professional with expertise in developing and maintaining a robust customer pipeline. Proven ability to attract new business opportunities and enhance customer service processes. Experienced in leading teams to deliver exceptional service while upholding high standards of quality and efficiency. Skilled in managing daily operations, training staff, and creating a welcoming environment for customers.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Team Leader
Costa Coffee
Tamworth, Staffordshire
2024.09 - 2026.03
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Fostered a high-performing environment to drive productivity and quality.
- Improved customer satisfaction through close collaboration with the team.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Streamlined workflow for a more efficient process.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Delegated tasks to make best use of individuals' skills.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Bartender
Atik Nightclub
Tamworth, Staffordshire
2024.04 - 2024.09
- Collaborated with team members to provide seamless service during busy periods.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Recommended drinks to customers, increasing overall sales.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Completed end-of-day cleanup to reset bar for next day.
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
Barista
Costa Coffee
Tamworth, Staffordshire
2023.02 - 2024.09
- Performed cash handling duties accurately to maintain financial integrity.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Maintained cleanliness of the café area whilst preparing orders.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Managed high volume orders during peak hours maintaining quality of service.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Promoted seasonal beverages effectively increasing their uptake.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
Christmas Temp
Warren James Jewellers
Tamworth, Staffordshire
2023.10 - 2023.12
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Processed sales transactions accurately using POS systems and handled cash/card payments
- Assisted customers in selecting jewellery items, offering product knowledge and styling
- Supported the team in achieving seasonal sales targets
- Worked flexible hours, covering nights, weekends and bank holidays.
- Ensured compliance with security procedures for high-value merchandise
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Education
A-Levels - Sociology, Business Studies & History
Landau Forte Academy Sixth Form
Tamworth 2020.08 - 2022.06
GCSEs - 8 GCSEs & 1 BTEC including passing grades in Maths & English Language
Tamworth Enterprise College
Tamworth, Staffordshire 2015.09 - 2020.03
Skills
- Budgeting proficiency
- Digital marketing awareness
- Decisive decision-making
- Stock management
- Staff management
- Crisis handling
Affiliations
- Ice Hockey
- Music
- Travelling
References
References available upon request.
Timeline
Team Leader
Costa Coffee
2024.09 - 2026.03
Bartender
Atik Nightclub
2024.04 - 2024.09
Christmas Temp
Warren James Jewellers
2023.10 - 2023.12
Barista
Costa Coffee
2023.02 - 2024.09
A-Levels - Sociology, Business Studies & History
Landau Forte Academy Sixth Form
2020.08 - 2022.06
GCSEs - 8 GCSEs & 1 BTEC including passing grades in Maths & English Language
Tamworth Enterprise College
2015.09 - 2020.03