Eve Armstrong
Peterlee,United Kingdom
Overview
2026
2026
years of professional experience
1
1
Certification
Work history
Warehouse operative
Amazon
- Efficiently and effectively receiving and storing goods.
- Maintained safety regulations by enforcing strict adherence to company policies.
- Loaded and unloaded delivery vehicles, ensured safe transport of goods.
- Preforming in a fast place environment.
Sales advisor
ResQ Limited
10.2021 - Current
- Handling high-volume calls efficiently.
- Up selling and script adherence for Inbound and Outbound calls.
- KPI and target achievement.
- Strong work ethic and self-motivation.
- Empathy and rapport building
Education
GCSEs -
Seaham High School
/2014 - /2019
BTEC -
Sunderland College
/2019 - /2021
Skills
- Computer Skills - Word, PowerPoint, Excel
- Reliable and able to meet target requirements
- Clear and confident phone communication
- 3 years experience in a call centre
Previous Management Experience in Temporary Team Leader position where I managed Scottish Power
- Monitored daily KPIs, ensuring targets were met consistently
- Delivered coaching and performance feedback to improve agent productivity
- Handled escalated customer complaints and ensured satisfactory resolutions
Affiliations
- Drawing
- Gardening and Plants
- Music
- Pet Care
Accomplishments
Nominated 'Student Voice Representative' at Sunderland College
Certification
Driving Licence
References
References available upon request.
Timeline
Sales advisor
ResQ Limited
10.2021 - Current
Warehouse operative
Amazon
GCSEs -
Seaham High School
/2014 - /2019
BTEC -
Sunderland College
/2019 - /2021