Marina Soltan
Northampton
Summary
Experienced and approachable individual with professional, friendly and polite manner. Confident, quick learner comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements.
Overview
6
6
years of professional experience
Work History
Warehouse Operative
Angard Staffing Royal Mail
900 Pavilion Dr, Northampton NN4 7RG
12.2022 - Current
- Performed general maintenance tasks around the warehouse, ensured a safe work environment
- Coordinated with management, contributed valuable input during team meetings
- Liaised with suppliers, resolved issues related to deliveries and supplies
- Reduced damages with careful handling and storage of fragile items
- Maintained safety regulations by enforcing strict adherence to company policies.
- Packed orders for timely dispatch to customers and retail outlets.
- Assisted team members in loading large items safely onto delivery trucks.
- Ensured high standards of cleanliness by regularly sanitising warehouse equipment.
- Replenished shelves as needed, helped maintain adequate stock levels at all times.
- Assisted in logistics planning for seamless transportation of goods.
- Inspected goods upon arrival, reported any discrepancies or damages.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Prepared items for timely dispatch and safe transportation.
- Maintained clean, safe and orderly warehouse space.
- Completed work following safety rules for best working practices.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Maintained and cleaned warehouse equipment following set procedures.
- Performed tagging and labelling of warehouse inventory.
Global Customer Care
Fisher&Paykel Appliances
420 Cob Dr, Swan Valley Way, Northampton NN4 9BB
02.2023 - 04.2024
- Work primarily with phone, and email based enquiries.
- Resolve all (internal external) customer queries promptly and effectively.
- Provide first level troubleshooting, and book service if required.
- Transfer and escalate to other departments as and when required.
- Record all notes in Salesforce of customer interaction and actions taken.
- Managed large volumes of inbound calls for efficient problem resolution.
- Implemented feedback system with the aim of improving services provided.
- Increased brand loyalty with effective communication skills.
- Resolved complex issues for improved client relations.
- Developed product knowledge through regular training sessions, enhancing customer experience.
- Trained new staff members to ensure high-quality customer support.
- Enhanced team productivity by facilitating cross-departmental collaboration.
- Addressed customer complaints, resulting in improved customer retention rates.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
Customer Service Advisor
Great Bear Distribution
Deer Park Rd, Moulton Park, Northampton NN3 6RX
11.2022 - 02.2023
- Support the Development and implementation of customer service policies and procedures.
- Work alongside other internal departments and stakeholders to resolve delivery issues, Claims and POD queries.
- Maintain and enhance customer relationships, produce and present service reports and to meet organisational and operational objectives.
- The first point of contact for the customer, handling complex issues in order to maintain a high standard of customer service and client relationships.
- Maintain agreed KPI's and report on performance and potential improvements.
- Investigate, report potential cost exposure and resolve customer claims to satisfactory resolution.
- Built rapport with clients through empathetic handling of concerns.
Warehouse Operative
Clipper Logistics
17 Suez Rd, Enfield EN3 7SN
11.2018 - 11.2022
- Reduced damages with careful handling and storage of fragile items.
- Assisted in logistics planning for seamless transportation of goods.
- Liaised with suppliers, resolved issues related to deliveries and supplies.
- Operated forklift trucks to efficiently manage heavy loads in the warehouse.
- Maintained safety regulations by enforcing strict adherence to company policies.
- Packed orders for timely dispatch to customers and retail outlets.
- Sorted materials into appropriate areas for easy access and organisation.
- Assisted team members in loading large items safely onto delivery trucks.
- Improved efficiency with meticulous coordination of stock and inventory control.
- Facilitated smooth workflow by promptly processing incoming stocks.
- Collaborated on stock checking routines, provided accurate inventory updates.
Education
Baccalaureate Diploma -
Theoretic Lyceum ''Stefan Voda''
Vadul lui Voda, MoldovaSkills
- Time management proficiency
- Communication skills
- Problem solving
- Adaptability
- Teamwork
- Computer skills
- Good analytical and numerical skills
- Salesforce, DLX, JD Edwards system, JDA system ,Microsoft Office (Word, Excel, PowerPoint, Outlook)and Google (Gmail™, Google Docs and Google Calendar)
- M-Netics ePod/eTrack and Isotrack
Timeline
Global Customer Care
Fisher&Paykel Appliances
02.2023 - 04.2024
Warehouse Operative
Angard Staffing Royal Mail
12.2022 - Current
Customer Service Advisor
Great Bear Distribution
11.2022 - 02.2023
Warehouse Operative
Clipper Logistics
11.2018 - 11.2022
Baccalaureate Diploma -
Theoretic Lyceum ''Stefan Voda''
Similar Profiles
Manpreet KaurManpreet Kaur
Mail sorter at Angard Staffing (Royal Mail)Mail sorter at Angard Staffing (Royal Mail)
Nivethitha JeyaramNivethitha Jeyaram
Mail sorter at Angard Staffing, MSH - Royal MailMail sorter at Angard Staffing, MSH - Royal Mail
Nikhil NadukudaNikhil Nadukuda
Mail sorter at ROAL MAIL WITH ANGARD STAFFINGMail sorter at ROAL MAIL WITH ANGARD STAFFING