Eunice Nkansah

Completed the implementation of an ERP system, resulting in improved operational efficiency, optimized inventory management, and increased customer satisfaction.

Responsibilities

• Led As-Is and To-Be process mapping to document existing workflows and propose enhanced LMS
• Aid and promote successful delivery of business solutions in an Agile environment
• Engaged with stakeholders for in depth understanding of business challenges and propose data-driven strategies and its implementation
• Transferred existing projects to new scheme and new business requirements through eliciting, documenting and analysing business requirements
• Facilitate workshops to ensure stakeholder engagement and alignment
• Review sign-off of testing strategies, plans, criteria and results to ensure delivery of solutions
• Conducted an end-to-end business analysis for a learning management system at Reynolds & Parker, bridging the gap between HR, L&D and I.T to deliver a seamless digital training solution.

Key Achievements

• Mapped As-Is/To-Be process to identify gaps, leading to a 20% increase in workflow efficiency
• Analyse and summarise complex data
• Collaborated with developers to design an ERP solution ideal for purpose, improving customer satisfaction by 30%

Led the development of comprehensive business cases, enabling effective collaboration between business stakeholders and technology teams while ensuring alignment with organizational objectives.

Responsibilities

• Assisted in developing data visualisation tools, enhancing understanding of market trends.
• Collect data and analyses using Power B.I for transformative business practices
• Conduct root cause analysis to identify areas for innovation in service use
• Review sign-off of testing strategies, plans criteria and results to ensure delivery of solutions.
• Streamlined data processing to increase efficiency and accuracy in reporting.
• Undertook extensive competitor analysis to strengthen market positioning efforts.
• Produce timely reports for business process improvements

Key Achievements

• Identified opportunities for business process re-engineering and optimised process improvement by 25%
• Managed data migration processes from legacy to new platform
• Assisted the testing of developed solutions to ensure requirements are met.

Supported global stakeholder in testing, UAT, and business readiness to ensure successful project delivery.

Responsibilities

• Assessed feasibility of proposed solutions taking into account cost-effectiveness and alignment with strategic objectives.
• Facilitate communication between IT department and other business units, enhancing collaboration and understanding of system needs.
• Conduct training sessions on new systems implementation for improved staff understanding.
• Assist in proactive ownership of business outcomes, not just documentation
• Improved team productivity with effective requirement gathering and documentation.
• Assist in supplier-led system implementations, ensuring alignment between business requirements, vendor delivery, and successful solution deployment.

Key Achievements

• Committed to quality and operational resilience resulting in more than 45% in profit
• Engaged in complex, multi-stakeholder global program
• Increased process mapping and data analysis in over 15% departmental areas