Wahab Ologbonyo

• Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
• Led group activity programes to support independence and encourage community inclusion.
• Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
• Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
• Provided support in social, physical and emotional areas to assist clients with integration into local community.
• Monitored and documented client behaviors, activities and development, aiding appropriate care plan management.
• Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
• Improved health outcomes by delivering consistent care in collaboration with nursing team.
• Administered medication with rigorous planning and recordkeeping.
• Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
• Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.
• Continuously promoted best practices in health, safety and security to safeguard service user welfare.
• Used excellent communication and interpersonal skills to engage and interact with individuals in need.

• Working on digital transformation and platform migration to create unified system that is more customer centric, agile and data-driven
• Lead inception and discovery activities for key projects to provide clarity, facilitating workshops to derive and gather high-level requirements, dependencies and create high level approach.
• Skilled in generating high-quality and insightful reports during month-end
• Proficient in presenting findings to operations through dashboards
• Capable of communicating effectively with non-financial stakeholders
• Prepare control, reporting and PID documents and ensure they are regularly updated and communicated to key stakeholders
• Perform elicitation, documentation and validation of both functional and non-functional requirements from different stakeholders
• Translate the business requirements to technical requirements
• Complete GAP analysis to define As-Is and To-Be states based on overall project objectives
• Create Personas and customer journey maps using SMAPLY
• Proficient in utilizing Advanced Excel & Power BI tools
• Analyze the effects of technical and feature dependencies throughout the digital infrastructure, took appropriate measures to guarantee coherence in requirements across platforms and streams.
• Develop Epic, User Stories and Gherkin Syntax; design use cases and wireframes diagrams to understand user journey
• Design wireframes and mockups based on HLRs with Gliffy for both desktop and mobile users for the new platform
• Perform Product Back-log prioritization using MoSCow strategies in JIRA
• Elicited, prioritised, managed and traced business and product requirements for various projects
• Identified benefits, planned and realised them for projects
• Leverage Lean methodologies to assess risks and requirements across various business areas, analyzed issues to identify and evaluate improvement opportunities, and implemented effective solutions.
• This was also aimed at improving key areas of the business such as sales, marketing, customer service, support and service delivery
• Documented process flows and implemented requirements for functional improvements.
• Conducted interviews with key business users to collect information on processes and user requirements.
• Facilitated and organized requirement gathering sessions
• Used customer-centric approach to analyse relevant data in Salesforce CRM and Google Analytics
• Integrated data from in-house data sources with data from CRM, Google Analytics and exported into Tableau for visualization to gain meaningful insights to data
• Serve as a liaison between business and DevOps teams, translating business requirements into functional requirements, and facilitating communication between the two teams.
• Communicate and document the strategic vision for the products in the portfolio, creating clearly defined Epics, Features, and User Stories that align with the product vision and effectively communicate customer and stakeholder needs to the development teams.
• Prioritize backlogs to maximize the value that the development team provides to the business and drive the product forward along its strategic path.
• Demonstrate flexibility in dealing with shifting priorities and work effectively under deadlines with minimal supervision.
• Provided real-time data updates for stakeholders to be able to make better and faster decisions
• I carried out Testing/validating solutions created.
• Provide input and take appropriate action to resolve escalated production issues, while also taking steps to minimize future issues.
• Professional references available upon request

Achievements:

• Successfully elicited requirements and produced artefacts for various projects that were delivered on time, within budget and met stakeholder expectations
• Facilitated stakeholder input and articulated output resulting in improved communication and collaboration between IT and business teams
• Created functional designs that resulted in improved user experience and increased customer satisfaction
• Mapped out dependencies and business impact resulting in the identification of risks and the implementation of risk mitigation strategies

• Supported review, acceptance or denial of new or renewal business.
• Calculated group and individual renewal rates based on customers' background, industry and demographic information.
• Reviewed, classified, coded and rated applications.
• Coordinated with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives.
• Assisting the underwriting team in evaluating insurance applications and determining the level of risk involved in insuring a particular individual or entity.
• Collecting and analyzing data related to policyholders and potential policyholders, such as their medical history, financial statements, and insurance claims history.
• Collaborating with underwriters to review insurance policies and renewals to ensure that they are accurate and up-to-date.
• Developing an understanding of the company's underwriting guidelines and procedures, as well as the insurance industry as a whole.
• Learning how to use computer software and underwriting tools to assist in the underwriting process and generate reports.
• Attending training sessions and meetings with the underwriting team to develop your knowledge and skills in underwriting.