Eswar Prasad Gandla
London
Summary
Highly motivated and Efficient Post Office Manager known for maintaining high productivity and completing tasks with precision. Specialised in operational management, customer service excellence, and workflow optimisation. Excel in communication, leadership, and problem-solving, ensuring smooth operations and satisfied customers. Committed to fostering team cohesion and enhancing overall postal service delivery.
Overview
7
7
years of professional experience
Work History
Post Office Manager
Varsani group ltd
London
08.2024 - Current
- Supervised daily operations to ensure efficient mail processing and delivery.
- Managed staff schedules and assignments to optimize workforce productivity.
- Resolved customer inquiries and complaints with professionalism and care.
- Maintained accurate records of shipments, receipts, and financial transactions.
- Resolved customer complaints in a timely manner while maintaining professional demeanor.
- Maintained accurate records of all transactions for audit purposes.
- Conducted monthly audits of financial records associated with post office transactions.
- Performed regular maintenance checks on equipment used in mail processing.
- Analyzed data related to postage rates, mailing volume trends, staffing needs.
Sortation Associate
ROYAL MAIL
Hounslow
12.2022 - 07.2024
- Parcel Sorters prepare incoming and outgoing mail for distribution from an assembly or production line.
- Verifying addresses and making corrections if they are wrong.
- If a package arrives at the depot damaged or broken, you may have to rewrap it and make sure it is kept safe.
- Other duties include: manual handling, allocating stock, sorting items by hand into compartments on a sorting frame, loading and unloading wheeled containers from vehicles to the dispatch areas.
Supervisor
DX
Slough
09.2022 - 12.2022
- Receiving and checking goods-in against purchase orders.
- Building strong, sustainable relationships with the team.
- Ability to work unsupervised, collaborate effectively to meet deadlines, and manage their own time.
- Taking initiative in solving problems, demonstrating a 'can do' approach.
Quality Specialist - L3
LMAQ
Hyderabad
01.2022 - 07.2022
- Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions
- Identify patterns emerging in the audits and contribute to process/program improvements
- Provide timely response to stakeholders on related tasks as per SOP and SLA
- Systematically escalate problems to the relevant owners or teams according to predetermined process.
- Quality Specialist - L3 at AMAZON, HYDERABAD, INDIA
Chartered Accountant Assistant
04.2019 - 12.2021
- Taxation payments, TDS, GST Return Filings
- Individual Tax Returns
- Financial Statements (Trading, P&L A/C & Balance Sheet) Monitored status of accounts receivable and payable to facilitate prompt processing
- Reviewed general ledger entries and assessed accuracy
- Completed financial reports, providing insight into performance, operations and cash flow
- Maintained accurate and complete documentation to facilitate accounting and filing functions
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Input financial data and produced reports using [TALLY SOFTWARE].
Education
MSc - Business Finance
Brunel University
London, United kingdomChartered Accountancy -
The Institute of Chartered Accountants of India
Chennai, IndiaBcom - Accounting
GATE
Tirupati, IndiaSkills
- Customer service
- Ability to work in a team
- Interpersonal communication skills
- Inventory management
- Problem solving
- Effective communication
- Sales support
- Mail delivery
- Quality control
- Customer relations
Languages
- Telugu
- Hindi
- English
- Telugu
- Hindi
Hobbies
Health and fitness ( Strength training ), Playing Cricket, reading books
Languages
English
Advanced
C1
Telugu
Proficient
C2
Tamil
Upper Intermediate
B2
Timeline
Post Office Manager
Varsani group ltd
08.2024 - Current
Sortation Associate
ROYAL MAIL
12.2022 - 07.2024
Supervisor
DX
09.2022 - 12.2022
Quality Specialist - L3
LMAQ
01.2022 - 07.2022
Chartered Accountant Assistant
04.2019 - 12.2021
MSc - Business Finance
Brunel University
Chartered Accountancy -
The Institute of Chartered Accountants of India
Bcom - Accounting
GATE