Neville McGregor

• Ensured smooth running of branch operations, providing support across all post office services, including pension and benefits, bill payments, vehicle taxations, foreign exchange ( buying and selling ). Passport and Driving licence renewals.
• Responded to customer tracking enquiries, using postal system to obtain information on mail status.
• Completed opening and closing procedures, from product replenishment to budget control.
• Increased customer satisfaction by resolving issues.
• Oversaw daily operations to achieve high productivity levels.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Applied positive customer service approach to increase satisfaction levels.

I owned and ran Lowfield RD Post Office in Shaw Heath Stockport for over 11 years. In the Post Office you have to not only know how the day to day running of a very busy office works, but you also have a private business to run as well. That included things like stock purchase and rotation, accounting skills for the wages and admin.

But your not just a boss and employee at the same time. You are a part of the local community and a vital part of every day life.

• Organised financial data and reports detailing key metrics, completing within agreed timeframes.
• Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
• Oversaw facility maintenance and allocated needed resources to meet standards.
• Scheduled regular team meetings to discuss business updates, issues and recommendations.
• Delivered business strategy to drive revenue and operational efficiencies.
• Reviewed sales and expense records to make proactive adjustments to policies and procedures.
• Enhanced operations and implemented technological innovations in collaboration with senior leadership.
• Prepared and reviewed procedural documents for daily operations.
• Represented organisations at seminars, conferences and business events.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Delivered tailored assistance to customers with disabilities.
• Supported team by demonstrating respect and willingness to help.
• Consistently arrived at work on time and ready to start immediately.
• Increased customer satisfaction by resolving issues.
• Served customers to drive sales and deliver top-quality experiences.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Built rapport with new and existing customers to boost client retention.
• Operated cash registers with accuracy and processed cash and card transactions.
• Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
• Assisted customers in locating specific items to boost satisfaction.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Maintained knowledge of products and features to provide recommendations to customers.
• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• Monitored display stock levels, replenishing for consistently well-stocked sales floor.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Organised displays to promote inventory and encourage customer purchases.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Demonstrated product usage and features to customers.
• Went above and beyond by helping customers to locate stock, making bespoke orders where possible.