Estherlyn Palmer
Gravesend,Kent
Summary
Dynamic and adaptable professional with a strong customer service and team leadership background. Demonstrates exceptional problem-solving abilities and confident communication skills, fostering customer loyalty through responsive engagement and constructive feedback. Proficient in health and safety compliance, product knowledge, food preparation, menu memorisation, equipment operation, kitchen hygiene standards, and multi-station flexibility. Committed to maintaining high standards of service while supporting team collaboration and efficiency. Outstanding ability to multi-task in very demanding situations whilst maintaining a secure, calm mindset.
Overview
1
1
year of professional experience
Work History
Crew member
McDonald's
Gravesend, Kent
11.2024 - Current
- Handled high-pressure situations calmly, providing solutions promptly.
- Delivered consistently high-quality service, contributing to the positive reputation of our establishment.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Participated in regular stock takes, helping manage supplies efficiently.
- Coordinated with kitchen staff for timely preparation of orders, reducing customer wait times.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Upheld health and safety guidelines whilst preparing food items, preventing cross-contamination risks.
- Flexibly took on various roles to support workflow.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Worked fast and accurately to meet customer needs and service goals.
- Used fryers, grills, and microwaves while following safety guidelines.
Customer service assistant (volunteer)
Sam
Gravesend, England
06.2024 - Current
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Education
GCSEs - Business, Psychology, History, Maths, English, Combined Science,
Chatham Grammar School for Girls
Chatham 09.2019 - 07.2024
A-Levels - Biology, Politics, History
Gravesend Grammar School
Gravesend 09.2024 -
Skills
- Fast-paced work adaptability
- Problem-solving
- Customer Service
- Confident communicator
- Team Leadership
- Customer loyalty building
- Responsive engagement
- Constructive feedback
- Health and Safety Compliance
- Team player
- Product knowledge
- Food preparation
- Menu memorisation
- Equipment operation
- Kitchen hygiene standards
- Multi-station flexibility
Timeline
Crew member
McDonald's
11.2024 - Current
A-Levels - Biology, Politics, History
Gravesend Grammar School
09.2024 -
Customer service assistant (volunteer)
Sam
06.2024 - Current
GCSEs - Business, Psychology, History, Maths, English, Combined Science,
Chatham Grammar School for Girls
09.2019 - 07.2024
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