Remelle Dyer
Nottingham,Nottinghamshire
Summary
Dynamic and adaptable professional with a strong foundation in customer service and team collaboration. Demonstrates exceptional communication excellence and leadership potential, effectively handling fast-paced environments. Skilled in order processing, complaint resolution, and financial transaction-s, with a proven ability to enhance customer relations through responsive engagement. Committed to leveraging product knowledge and multidisciplinary teamwork to drive success in future roles.
Optimistic and dedicated, bringing strong communication and teamwork skills. Proven ability to handle fast-paced environments while delivering exceptional customer service. Committed to contributing to positive and efficient team dynamic, ensuring high-quality service and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Crew member
McDonald's
Nottingham
11.2024 - Current
- A lot of customer work as in drive through and taking orders which has lead to me being able to confidently talk and communicate with customers which would be a key skill needed within any work environment.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Resolved customer complaints quickly, restoring trust in our service quality.
Stockroom assistant
Electric Centre
Nottingham
07.2023 - 07.2023
- Checked incoming deliveries for accuracy and quality control purposes.
- Improved stockroom efficiency by implementing new inventory system.
- Organised product displays in accordance with store guidelines and promotional events.
- Handled delicate merchandise carefully, minimising potential damage or loss.
Shop assistant
Trent stores
Nottingham, Nottingham
06.2022 - 09.2022
- Assisted customers in finding desired items to enhance their shopping experience.
- Conducted price checks at request of customers for clear communication on cost.
- Assisted in inventory counts, maintaining accurate records.
Education
Higher National Diploma - Business Level 3 BTEC national extended diploma
Nottingham College
Nottingham 09.2024 -
Skills
- Constructive feedback
- Peer collaboration
- Communication excellence
- Responsive engagement
- Fast-Paced work adaptability
- Team player
- Product knowledge
- Order processing
- Complaint resolution
- Leadership potential
- Drink serving
- Cash handling
- Customer Service
- Customer relations
- Multidisciplinary teamwork
- Menu memorisation
- Financial transactions processing
- Change giving
- Item scanning accuracy
- Customer information collection
- Electronic funds transfer handling
- Pricing and markdowns
- Refund issuing
- Barcode system use
- Voucher redemption
- Refund authorisation
- Dependability and reliability
- Loyalty scheme promotions
- Patience and composure
- Cash management
Languages
English
Proficient (C2)
Certification
- Crew member training and customer service training.
- Managers say and praise me being the most well spoken worker they have ever seen as I am so polite and pay attention to every single detail when talking to customers
- Worked effectively as part of a team to meet service and speed goals such as fast drive through times
Accomplishments
- Captain of house in secondary school where I had to show off leadership skills to peers and teachers
- Won maths award in school for being very talented as certain topics in maths
- Captain of football team which once again shows my leadership skills and being able to motivate and also bring up everybody around me.
- numerous good reviews and good notes left by customers for excellent service
Affiliations
- I like to stay fit so I usually regularly attend the gym to improve physical and mental well-being as working out makes me feel awake and just better in general.
- I loved playing football and played at a good competitive level until the age of 15 where I noticed I really wanted a career in the business industry such as finance, accounting, sales, etc.
- Being around family as it makes me feel joyful being around the ones I love and care for deeply.
References
References available upon request.
Timeline
Crew member
McDonald's
11.2024 - Current
Higher National Diploma - Business Level 3 BTEC national extended diploma
Nottingham College
09.2024 -
Stockroom assistant
Electric Centre
07.2023 - 07.2023
Shop assistant
Trent stores
06.2022 - 09.2022