Summary
Overview
Work history
Education
Skills
Languages
Certification
Accomplishments
Affiliations
References
Timeline
Intern

Remelle Dyer

Nottingham,Nottinghamshire

Summary

Dynamic and adaptable professional with a strong foundation in customer service and team collaboration. Demonstrates exceptional communication excellence and leadership potential, effectively handling fast-paced environments. Skilled in order processing, complaint resolution, and financial transaction-s, with a proven ability to enhance customer relations through responsive engagement. Committed to leveraging product knowledge and multidisciplinary teamwork to drive success in future roles.

Optimistic and dedicated, bringing strong communication and teamwork skills. Proven ability to handle fast-paced environments while delivering exceptional customer service. Committed to contributing to positive and efficient team dynamic, ensuring high-quality service and satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work history

Crew member

McDonald's
Nottingham
11.2024 - Current
  • A lot of customer work as in drive through and taking orders which has lead to me being able to confidently talk and communicate with customers which would be a key skill needed within any work environment.
  • Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
  • Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
  • Resolved customer complaints quickly, restoring trust in our service quality.

Stockroom assistant

Electric Centre
Nottingham
07.2023 - 07.2023
  • Checked incoming deliveries for accuracy and quality control purposes.
  • Improved stockroom efficiency by implementing new inventory system.
  • Organised product displays in accordance with store guidelines and promotional events.
  • Handled delicate merchandise carefully, minimising potential damage or loss.

Shop assistant

Trent stores
Nottingham, Nottingham
06.2022 - 09.2022
  • Assisted customers in finding desired items to enhance their shopping experience.
  • Conducted price checks at request of customers for clear communication on cost.
  • Assisted in inventory counts, maintaining accurate records.

Education

Higher National Diploma - Business Level 3 BTEC national extended diploma

Nottingham College
Nottingham
09.2024 -

Skills

  • Constructive feedback
  • Peer collaboration
  • Communication excellence
  • Responsive engagement
  • Fast-Paced work adaptability
  • Team player
  • Product knowledge
  • Order processing
  • Complaint resolution
  • Leadership potential
  • Drink serving
  • Cash handling
  • Customer Service
  • Customer relations
  • Multidisciplinary teamwork
  • Menu memorisation
  • Financial transactions processing
  • Change giving
  • Item scanning accuracy
  • Customer information collection
  • Electronic funds transfer handling
  • Pricing and markdowns
  • Refund issuing
  • Barcode system use
  • Voucher redemption
  • Refund authorisation
  • Dependability and reliability
  • Loyalty scheme promotions
  • Patience and composure
  • Cash management

Languages

English
Proficient (C2)

Certification

  • Crew member training and customer service training.
  • Managers say and praise me being the most well spoken worker they have ever seen as I am so polite and pay attention to every single detail when talking to customers
  • Worked effectively as part of a team to meet service and speed goals such as fast drive through times

Accomplishments

  • Captain of house in secondary school where I had to show off leadership skills to peers and teachers
  • Won maths award in school for being very talented as certain topics in maths
  • Captain of football team which once again shows my leadership skills and being able to motivate and also bring up everybody around me.
  • numerous good reviews and good notes left by customers for excellent service



Affiliations

  • I like to stay fit so I usually regularly attend the gym to improve physical and mental well-being as working out makes me feel awake and just better in general.
  • I loved playing football and played at a good competitive level until the age of 15 where I noticed I really wanted a career in the business industry such as finance, accounting, sales, etc.
  • Being around family as it makes me feel joyful being around the ones I love and care for deeply.


References

References available upon request.

Timeline

Crew member

McDonald's
11.2024 - Current

Higher National Diploma - Business Level 3 BTEC national extended diploma

Nottingham College
09.2024 -

Stockroom assistant

Electric Centre
07.2023 - 07.2023

Shop assistant

Trent stores
06.2022 - 09.2022
Remelle Dyer