ESTHER OWUSU-ANSAH
Middlesbrough
Summary
Accomplished and results-oriented leader with extensive experience in team development. Renowned as a top coach and instructor, recognized for delivering impactful training that enhances operational efficiency and elevates team performance. Proven ability to drive a culture of safety, wellbeing, and continuous improvement while ensuring quality and productivity meet and exceed business goals. Skilled in analyzing performance metrics, optimizing workflows, and implementing innovative solutions to improve processes. Adept at fostering collaboration, solving complex challenges under pressure, and building strong, cohesive teams. Experienced in standardizing shift operations through cross-functional leadership and inspiring teams to consistently deliver exceptional results.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
FC Associate/Coach
Amazon, Ncl 2
Stockton-on-Tees
10.2023 - Current
- Consistently trained and reinforced safety protocols ensuring adherence to best practices leading to zero recordable incidents since site launch.
- Successfully onboarded and trained 100+ new hires to progress from Learning Curve 1 to 5 within five weeks, contributing to a record-breaking 310k-unit outbound shift at NCL2.
- Actively analysed and conducted corrective actions for associate barriers leading to achieving the number 1 best department (singles) in the UK and 5th in EU for at least consecutive 6 months.
- Analysed coaching resources to identify discrepancies, leading to the refinement of training strategies and standardise coaching data.
- Collaborated with other managers to standardise shift processes driving alignment across teams and improving operational consistency at the site level.
Administrative manager
Omni Cocoa Limited
08.2021 - 07.2022
- Proactively supported departments, reducing interdepartmental response times by 20% and improving workflow efficiency.
- Maintained 75% accuracy in data entry and recordkeeping using MS Office suite, ensuring the integrity of organizational records.
- Conducted assessments to enhance administrative operations, and implemented new systems that increased productivity by 20%.
- Developed and implemented a comprehensive office safety program, resulting in a 25% reduction in workplace accidents and ensuring compliance with all occupational health and safety regulations.
- Conducted assessments to enhance administrative operations, and implemented new systems that increased productivity by 20%.
Administrative Officer
Ghana Cocoa Board (Seed Production Division)
09.2019 - 08.2021
- Effectively performed administrative and clerical duties, improving response times by 25% and ensuring seamless coordination.
- Managed correspondence and issued appointment letters, ensuring 100% on-time delivery and strong stakeholder relationships.
- Assisted in conducting regular safety audits and inspections, identifying and resolving potential hazards, which improved the overall safety rating of the office environment by 30%.
Education
Master of Business Administration -
Teesside University
Middlesbrough 09.2022 - 05.2024
Bachelor of Arts: Geography Education -
University of Education
Winneba 08.2015 - 05.2019
Skills
- Excellent communication and stakeholder engagement
- Flexibility
- Team player
- Proficient in MS Office Suite
- Excellent in performing data analysis
- Ability to learn new skills quickly
- Experience in a logistical environment
- Time-management
OTHER TRAINING AND CERTIFICATION
- Member of Chartered Management Institute
- Instructing
- Coaching
Timeline
FC Associate/Coach
Amazon, Ncl 2
10.2023 - Current
Master of Business Administration -
Teesside University
09.2022 - 05.2024
Administrative manager
Omni Cocoa Limited
08.2021 - 07.2022
Administrative Officer
Ghana Cocoa Board (Seed Production Division)
09.2019 - 08.2021
Bachelor of Arts: Geography Education -
University of Education
08.2015 - 05.2019
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