Hi, I’m
Dhruv Dave
Norwich,United Kingdom
Summary
Analytical professional with a strong background in data analysis and reporting, leveraging tools like Excel and Python for KPI dashboard development. History of driving process improvements through effective SOP implementation and root cause analysis, enhancing operational performance. Skilled in operational reporting and KPI tracking, with experience in order fulfilment and documentation processes. Strong communication abilities demonstrated through stakeholder engagement and training, focused on delivering customer service excellence in fast-paced environments.
Overview
1
year of professional experience
1
Certification
Work history
AmazonNorwich, United Kingdom
FC Associate (PM Shift)
2025.11 - 2026.01 (2 education.months_Label)
Job overview
- Determined that 94.3% of variance stemmed from specific "Unattempted" clusters, enabling leadership to tackle driver performance issues directly instead of attributing them to station-wide induction processes
- Conduct daily evening debriefs and DSP interactions, autonomously directing driver workflows and resolving conflicts when senior leadership is unavailable.
- Direct and maintain high safety standards across operations, carrying out daily Vehicle Safety Audits (VSA).
- Honoured with 'Associate of the Month' (2nd recognition) for orchestrating smooth PM shift transition, guaranteeing operational continuity and upholding high-performance standards throughout handover.
- Oversee End-of-Shift (EOS) Reporting for senior management, integrating raw insights from SCC dashboards and manual logs to create executive summaries addressing daily volume, exceptions, and operational risks.
- Supervise the entire cycle of driver returns (RTFC) and hazardous waste, assuring meticulous conformity with safety standards guidelines.
- Conducted root cause analysis of operational anomalies and delivery failures. Investigated DSP performance patterns to identify issues such as weather-related delays. Provided data-driven feedback to vendors, fostering accountability and enhancing service quality.
- Oversee coordination of inbound Line Haul trailers, inspecting seals and manifests to ensure correct freight reception while aligning yard capacity with station throughput.
- Act as designated Problem Solver for critical inventory exceptions.
AmazonNorwich, United Kingdom
FC Associate (AM and Night Shift)
2024.09 - 2025.10 (1 education.year_Label & 1 education.month_Label)
Job overview
- Awarded 'Associate of the Month' for significant impacts on productivity, safety, and team collaboration.
- Discovered and executed opportunities for ongoing process optimisation, resulting in personal productivity rate surpassing 20% above target and bolstering team efficiency.
- Communicated effectively with a diverse team in a high-volume, agile environment, developing the interpersonal skills necessary to support a global workforce.
- Attained sustained high stowing productivity of over 470 PPI (Picks Per Interval), exceeding shift targets by 90-100 parcels and improving warehouse efficiency KPIs.
- Demonstrated leadership and adaptability during peak operational periods, akin to seasonal travel rushes, by managing critical workflows and assisting diverse team roles to avert backlogs.
- Oversaw critical Pad Marshal responsibilities during peak periods, guaranteeing seamless driver turnover and achievement of On-Time Dispatch (OTD) targets (97-99.9%).
- Guided and developed new warehouse operatives on Standard Operating Procedures (SOPs), enhancing team efficiency, quality compliance, health and safety adherence, and operational readiness.
Education
Avado Learning
CIPD LEVEL 5 – Associate Diploma from People Management
2025.10
University of East AngliaNorwich, United Kingdom
MSc from Behavioral Economics and Data Science
2022.09 - 2023.09 (1 education.year_Label)
KES Shroff CollegeMumbai, India
Bachelor of Arts from Economics and Psychology
2017.06 - 2020.10 (3 education.years_Label & 4 education.months_Label)
Skills
- Data Analysis & Reporting: Advanced Excel (pivot tables, VLOOKUP), SQL, and Python (pandas) for KPI dashboards
- Process Improvement: SOP implementation, root cause analysis, performance metrics monitoring and continuous improvement
- Reporting & Documentation: Trend analysis, operational reporting, KPI tracking
- Order Fulfilment & Coordination: Daily dispatch operations, picking/packing, RF scanning and documentation
- Communication & Teamwork: Stakeholder engagement, client coordination, training, and mentoring
- Technical Proficiency: Jupyter Notebook, Advanced Excel, Data Visualisation, R Programming, Stata
- Soft Skills: Problem-solving, customer service, multitasking, attention to detail, adaptability
Certification
- Udemy: Supply Chain- Fundamentals (Ongoing)
- Udemy: Microsoft Excel - Data Analytics Power Query and Pivot tables (Ongoing)
- Udemy: Behavioral Economics and Neuromarketing (Aug 2020)
- Udemy: Behavioral Economics & Consumer Psychology in Marketing (May 2020)
Languages
English (C2), Hindi, Gujarati and Marathi.
Affiliations
- Aviation
- Space
- Cricket
Timeline
FC Associate (PM Shift)
Amazon
2025.11 - 2026.01 (2 education.months_Label)
Avado Learning
CIPD LEVEL 5 – Associate Diploma from People Management
2025.10
FC Associate (AM and Night Shift)
Amazon
2024.09 - 2025.10 (1 education.year_Label & 1 education.month_Label)
University of East Anglia
MSc from Behavioral Economics and Data Science
2022.09 - 2023.09 (1 education.year_Label)
KES Shroff College
Bachelor of Arts from Economics and Psychology
2017.06 - 2020.10 (3 education.years_Label & 4 education.months_Label)