Esther Csapo
Eltham,Greenwich
Summary
Confident individual with flexible, proactive work ethic seeks new opportunity. Well-organised with excellent interpersonal skills for reliable reception, admin and customer support. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Dedicated individual highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
14
14
years of professional experience
Work history
Catering and Concierge Supervisor
GLL
London
2020.10 - 2023.03
- Provided guests with lists of activities and prices
- Maintained tidy work area to promote cleanliness and quality standards.
- Delivered first class customer care through polite, professional service.
- Kept booking systems up-to-date for clear availability management.
- Reconciled floats and administered petty cash systems.
- Updated finance and payroll records with strong accounting knowledge.
- Dealt with course issues and kept the platform up-to-date to avoid confusion
- Organized and delivered high standard training for both catering and concierge colleagues
- Overlooked staff rota and organized cover where needed
- Dealt with ordering system to ensure well stocked cupboards
Catering Assistant & Supervisor
Fusion Lifestyle
London
2016.05 - 2020.10
- Served food and beverages to dining guests with outstanding customer service.
- Operated cash register to quickly process sales, maintaining excellent customer service levels.
- Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
- Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Maintained documents and records to comply with internal policies and external regulations.
- Dealt with customer complaints and rectified product and service issues.
- Managed staff rotas, planning workloads effectively and strategically.
School Cleaner
KM Cleaning Company
London
2016.04 - 2018.04
Lifestyle Catering Assistant
Fusion
2016.05 - 2017.09
Supervisor
KM Cleaning Company School Cleaner
2015.04 - 2016.03
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Managed staff rotas, planning workloads effectively and strategically.
- Acted as point of contact and motivation for employees.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Motivated team through providing hands-on practical support to all members of staff on duty.
Waitress
Zoli's Café
London
2014.05 - 2014.10
- Run the cafe while the owner was away)
Waitress
Tulip Coffee
London
2012.08 - 2012.11
Room Attendant
Thistle Royal Trafalgar Hotel
London
2012.10 - 2012.07
Room Attendant/cleaner
Journeys Greenwich West Hostel
2011.08 - 2011.09
Quality Controller
Jabil Circuit Kft
Tiszaujvaros
2010.02 - 2011.08
- Quality control of telephone network
Room Attendant
Hellidon Lakes Hotel
2009.09 - 2010.02
Education
GCSEs - Economics and statistics
Gabor Aron Technical College and Artistic Secondary School
Several trainings -
GLL
LondonPrinciples of Business Administration - Administration
West London College
London /2023 - /2023
Skills
- Excellent telephone and email etiquette
- Detail-orientated
- Microsoft Office
- Overseeing automated databases
- Excel database maintenance
- Strong problem solver
- Electronic file management
- Purchase order creation
Interests
Creative hobbies like crochet, decoupage etc...
Reading
Research
Languages
English
Advanced
Hungarian
Native
Timeline
Catering and Concierge Supervisor
GLL
2020.10 - 2023.03
Catering Assistant & Supervisor
Fusion Lifestyle
2016.05 - 2020.10
Lifestyle Catering Assistant
Fusion
2016.05 - 2017.09
School Cleaner
KM Cleaning Company
2016.04 - 2018.04
Supervisor
KM Cleaning Company School Cleaner
2015.04 - 2016.03
Waitress
Zoli's Café
2014.05 - 2014.10
Room Attendant
Thistle Royal Trafalgar Hotel
2012.10 - 2012.07
Waitress
Tulip Coffee
2012.08 - 2012.11
Room Attendant/cleaner
Journeys Greenwich West Hostel
2011.08 - 2011.09
Quality Controller
Jabil Circuit Kft
2010.02 - 2011.08
Room Attendant
Hellidon Lakes Hotel
2009.09 - 2010.02
GCSEs - Economics and statistics
Gabor Aron Technical College and Artistic Secondary School
Several trainings -
GLL
Principles of Business Administration - Administration
West London College
/2023 - /2023