MATTHEW AWOTAYO-AYENI
LONDON,Greater London
Summary
PERSONAL STATEMENT Knowledgeable Residential Concierge officer who is adept at administrative support and excellent customer service experience in managing company reputation with client,resident and visitors. Strong planning. problem-solving and communication skills with an efficient approach. Many years of experience in customer service roles with an attitude of responsiveness and flexibility, reliable and punctual, possess attention to detail, problem-solving and proven knowledge in IT. A great communicator. I strive to work well under pressure and love to keep myself, and my workflow organized.
Self-motivated Concierge with exceptional customer care skills offers experience managing administration, reception and safety support operations. Follows procedures to uphold company policies for professional, consistent service. Decisive and responsible for informed decision-making. Personable Concierge skilled in running high-quality service provisions for busy reception and security operations. Delivers exceptional customer care through prompt, professional assistance. Calm under pressure for proactive incident response.
Overview
12
12
years of professional experience
Work history
Residential Concierge
Techlitix UK Ltd
LONDON, Greater London
01.2020 - Current
- Warm welcoming and providing high customer service to resident,guests on-site and workers with friendly and polite manner.
- Maintained the building environment to the highest standards expected by the client
- Checking in and signing out of parcels
- Answered incoming calls within the allotted time frame, handling them efficiently to maintain positive customer interactions
- Management of key holding and contractor attendance
- Statutory health and safety check of the building
- Receiving and distributing posts
- Report maintenance issues to building Management
- Maintain working relationships as the liaison between Residents and Building Management.
- Maintained tidy work area to promote cleanliness and quality standards.
- Identity checks, ensuring that visitors are directed to the appropriate apartment.
- Composed and submitted incident and activity reports to manager.
- Regular patrols of the building to ensure safety and uphold cleanliness standards.
- Monitor CCTV footage
- Inspect property to protect against fire theft vandalism and illegal activity.
- Empty waste bins as per line managers requirements.
- Anything else from time to time I may be asked to do.
- Ensuring compliance with company's policies and procedures.
Fast Food Delivery Driver-Part time
Uber Eats
LONDON, Greater London
02.2019 - Current
- Ensured correct orders were collected from restaurants upon arrival to minimise customer dissatisfaction.
- Complied with company policies and food regulations for customer health and safety.
- Collected orders from various restaurant locations quickly.
- Provided outstanding takeaway experience by delivering food on time with friendly demeanor.
- Verified orders with customers upon delivery.
- Delivered to customers on time by following pre-calculated route and schedule.
- Stored and delivered food while maximizing food safety.
- Used and maintained refrigeration equipment and thermal bags to keep food at desired temperatures.
- Alerted customers about delays to pickup or delivery to foster satisfaction.
- Checked food and drink orders for accuracy before leaving restaurant.
- Complied with all traffic and safety laws while representing company.
- Maintained personal vehicle to roadworthy standards to support reliability.
- Informed management issues or delays in services, providing swift resolutions to restore satisfaction.
- Received consistently positive customer feedback on delivery times and service levels.
- Inspected and cleaned vehicle at regular intervals to avoid unscheduled downtime.
Residential Concierge Officer
Brenade UK Ltd
LONDON, Greater London
03.2011 - 01.2020
- Warm welcoming and providing high customer service to resident,guests on-site and workers with friendly and polite manner.
- Maintained the building environment to the highest standards expected by the client
- Checking in and signing out of parcels
- Answered incoming calls within the allotted time frame, handling them efficiently to maintain positive customer interactions
- Management of key holding and contractor attendance
- Statutory health and safety check of the building
- Receiving and distributing posts
- Report maintenance issues to building Management
- Maintain working relationships as the liaison between Residents and Building Management.
- Maintained tidy work area to promote cleanliness and quality standards.
- Identity checks, ensuring that visitors are directed to the appropriate apartment.
- Composed and submitted incident and activity reports to manager.
- Regular patrols of the building to ensure safety and uphold cleanliness standards.
- Monitor CCTV footage
- Inspect property to protect against fire theft vandalism and illegal activity.
- Empty waste bins as per line managers requirements.
- Anything else from time to time I may be asked to do.
- Ensuring compliance with company's policies and procedures.
Education
Bachelor of Science - Business Administration
Lagos State University
2000
Skills
- Ability to resolve complaints effectively within procedures
- Ability to work as an individual and part of a team
- Friendly and helpful polite and courteous
- Health and safety are courteous
- Security system adept
- Security plan development
- Security procedures
- A self-motivated, organized professional with excellent customer service skills
- Reliable and punctual, possess attention to detail
- Have the attitude of responsiveness and flexibility, reliable and punctual
- Proven knowledge of IT
- Great communicator, over the radio, phone, face-to-face, email and report writing
- Work well under pressure and love to keep myself, and my workflow organised
- Interpersonal communications
- Policy and procedure adherence
- Hospitality service expertise
- Housekeeping
- Telephone etiquette
- Knowledge of [Software]
- Time management
- Problem-solving
- Communication skills
Accomplishments
- SIA License
- First Aid at work
- Health and Safety
- NVQ Level 2 in Customer Service
Languages
English
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Residential Concierge
Techlitix UK Ltd
01.2020 - Current
Fast Food Delivery Driver-Part time
Uber Eats
02.2019 - Current
Residential Concierge Officer
Brenade UK Ltd
03.2011 - 01.2020
Bachelor of Science - Business Administration
Lagos State University
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