- I enjoy creative writing and reading, which help me develop strong communication skills and imagination I also enjoy dancing as it allows me to express myself, stay active, and build confidence
Esmee Davis-Allen
Woodstock,Oxfordshire
Summary
Dedicated Social Psychology Student committed to personal and academic growth while pursuing studies at Open University. Excelled in customer service roles, enhancing client satisfaction through attentive service and effective complaint resolution in high-volume environments. Fostered positive customer interactions by providing knowledgeable beverage recommendations and maintaining an organised, clean bar atmosphere.
Overview
7
7
years of professional experience
Work History
barmaid
Warner leisure
Oxford, Oxfordshire
01.2025 - 04.2026
- Achieved seamless adaptation to busy periods by efficiently managing multiple tasks, ensuring quality was never compromised.
- Recognised for exceptional contribution to training new staff on bar operations, cocktail preparation, and customer service excellence.
- Earned 'Mission Maker of the Month' award for outstanding commitment to embodying and promoting workplace mission.
- Kept bar stocked and organised for easy access and quick service to customers.
- Served customers with a warm, welcoming attitude, enhancing their overall pub experience.
Waitress
Warner leisure
Oxfordshire , Oxford
08.2022 - 12.2024
- Suggested menu items and beverages to match guest preferences.
- Greeted guests upon arrival and provided menus with recommendations to enhance dining experience.
- Assisted with stock counting, ordering, and replenishing items.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
Customer Assistant
Marks and Spencer
OX7 5EJ, Oxfordshire
02.2019 - 07.2022
- Greeted customers warmly within target timeframe to enhance their shopping experience.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
- Resolved customer queries and concerns proactively to enhance overall customer satisfaction.
- Processed product returns and disputes in a calm, professional manner to minimise customer dissatisfaction and escalation.
- Approached customer interactions in an enthusiastic, flexible manner to ensure customer satisfaction.
- Updated visual merchandising displays to create clean and appealing store windows.
SEN Teaching Assistant
Academics Ltd
Wallingford , Oxfordshire
04.2026 - 12 0
- Promoted positive behaviour through the implementation of reward systems tailored to individual needs.
- Supported the emotional well-being of SEN students by being an approachable and understanding presence.
- Assisted SEN students in developing independence and life skills through structured activities and tasks.
- Assisted in lunchtime and break time monitoring activities, ensuring children played safely in line with school policies.
- Facilitated small group activities, focusing on developing social skills and peer interaction among SEN pupils.
- Managed challenging behaviour effectively, employing de-escalation techniques and promoting a positive learning environment.
Education
Bachelor of Science - BSc (honours) social psychology
The open university
01-2031
NVQ Level 3 - Beauty
Abingdon and Witney college
Abingdon , Oxford01-2024
NVQ Level 2 - Health and Social
City of Oxford College
Oxford, Oxfordshire01-2020
NVQ Level 1 - Hairdressing & barbering
City of Oxford College
Oxford , Oxfordshire 01-2019
GCSEs -
The Marlborough Church of England School
Woodstock , Oxfordshire01-2018
Skills
- Health and safety compliance
- Customer service excellence
- Customer-oriented approach
- Dedicated work ethic
- Strong empathy
- Child safeguarding
- Playground supervision
- One-to-one student support
- Positive attitude
- In-class SEND support
Interests
Timeline
SEN Teaching Assistant
Academics Ltd
04.2026 - 12 0
barmaid
Warner leisure
01.2025 - 04.2026
Waitress
Warner leisure
08.2022 - 12.2024
Customer Assistant
Marks and Spencer
02.2019 - 07.2022
NVQ Level 2 - Health and Social
City of Oxford College
NVQ Level 1 - Hairdressing & barbering
City of Oxford College
GCSEs -
The Marlborough Church of England School
Bachelor of Science - BSc (honours) social psychology
The open university
NVQ Level 3 - Beauty
Abingdon and Witney college