Natasha Jones
Parkmill,City and County of Swansea
Summary
Friendly and reliable hospitality professional with strong customer service and communication skills. Experienced in fast-paced environments, handling high volumes of customers while maintaining excellent service standards. Confident in cash handling, problem-solving and teamwork, with a calm, professional approach under pressure. Committed to creating positive guest experiences and contributing effectively to team success.
Overview
8
8
years of professional experience
15
15
years of post-secondary education
Work history
Barmaid
The Joiners Arms
Bishopston, Swansea
12.2021 - Current
- Served beverages and assisted with cocktail preparation, following established recipes and presentation standards.
- Delivered friendly, professional customer service, engaging with patrons to ensure satisfaction and encourage repeat business.
- Operated the till, handling cash and card payments accurately and balancing receipts at the end of shifts.
- Maintained a clean, organised and safe bar area in line with health and safety regulations.
- Checked identification, monitored alcohol consumption and refused service when required to comply with licensing laws.
- Collaborated effectively with team members to provide efficient service during busy periods.
- Completed closing duties to ensure the venue was prepared for the following day.
Barista
The Muddy Mailroom
Southgate, Swansea
03.2021 - 12.2023
- Prepared and served high-quality hot and cold beverages using espresso machines and commercial coffee equipment.
- Delivered excellent customer service by engaging with customers, offering personalised recommendations and resolving queries professionally.
- Managed high-volume orders efficiently during peak periods while maintaining speed, accuracy and quality.
- Assisted with food preparation and service, ensuring freshness and compliance with food safety and hygiene standards.
- Maintained a clean, organised and hygienic workspace, including coffee machines, counters and food preparation areas.
- Processed cash, card and mobile payments accurately, minimising wait times.
- Communicated effectively with baristas, kitchen and front-of-house staff to ensure smooth service.
- Supported and trained new team members in café operations and customer service standards.
Volunteer teaching assistant
Pennard Primary School
Pennard, City and County of Swansea
04.2021 - 05.2021
- Supported the lead teacher in planning and delivering engaging lessons for diverse student groups.
- Assisted with classroom management, fostering a safe, inclusive and positive learning environment.
- Provided one-to-one and small-group support, including tutoring, homework help and exam preparation.
- Supported students with learning difficulties, improving confidence, participation and understanding.
- Facilitated classroom activities and projects to reinforce key learning concepts.
- Assisted with the use of educational technology and learning support equipment.
- Supervised students during breaks and extracurricular activities, ensuring safety and wellbeing.
Barmaid
The Gower Inn
Parkmill, Swansea
05.2020 - 10.2020
- Provided attentive table service in line with Covid regulations, delivering food and alcoholic beverages to customers’ tables.
- Delivered friendly, professional customer service, ensuring guests felt welcomed, comfortable and well looked after.
- Managed orders efficiently during busy periods, maintaining timely and accurate service.
- Verified customer needs at tables, promptly responding to additional food and drink requests.
- Followed health, safety and hygiene procedures, supporting a clean and compliant dining environment.
- Worked collaboratively with kitchen and front-of-house teams to ensure smooth service.
Volunteer Elderly Carer
Self Employed
Morriston, City and County of Swansea
07.2017 - 04.2020
- Provided compassionate, person-centred support with daily living activities to maintain comfort, dignity and independence.
- Assisted with mobility and gentle exercises to promote physical wellbeing and reduce fall risk.
- Supported medication routines, ensuring doses were taken correctly and safely as directed.
- Delivered companionship and emotional support, reducing loneliness and promoting mental wellbeing.
- Supported cognitive engagement through conversation and activities, including dementia-friendly stimulation.
- Monitored wellbeing and reported concerns to family members and healthcare professionals when required.
- Maintained a clean, safe and welcoming home environment through light housekeeping duties.
- Responded calmly to urgent situations, prioritising safety and reassurance.
- Provided respectful support during periods of declining health, maintaining dignity at all times.
Education
GCSEs - Mathematics
Bishopston Comprehensive School
Swansea, City and County of Swansea 09.2018 - 05.2020
GCSEs - Religious Studies
Bishopston Comprehensive School
Swansea, City and County of Swansea 09.2018 - 05.2020
GCSEs - English
Bishopston Comprehensive School
Swansea, City and County of Swansea 09.2018 - 05.2020
GCSEs - Food Technology
Bishopston Comprehensive School
Swansea, City and County of Swansea 09.2018 - 05.2020
GCSEs - Physical Education
Bishopston Comprehensive School
Swansea, City and County of Swansea 09.2018 - 05.2020
GCSEs - Health and Social Care
Bishopston Comprehensive School
Swansea, City and County of Swansea 09.2018 - 05.2020
GCSEs - Welsh
Bishopston Comprehensive School
Swansea, City and County of Swansea 09.2018 - 05.2020
GCSEs - Welsh Baccalaureate
Bishopston Comprehensive School
Swansea, City and County of Swansea 09.2018 - 05.2020
NVQ Level 3 - Health and Social Care
Gorseinon College
Gorseinon, City and County of Swansea 09.2020 - 06.2022
Skills
- Excellent customer service
- Strong verbal communication
- Cash handling & payment processing
- Complaint handling & problem-solving
- Teamwork & collaboration
- Working effectively in fast-paced environments
- Composure under pressure
- Food safety, hygiene & health compliance
- Responsible alcohol service & alcohol awareness
- Table service & customer engagement
- Organisation & reliability
- Time management & multitasking
- Positive attitude & professional demeanour
- Physical stamina for active roles
References
References available upon request.
Timeline
Barmaid
The Joiners Arms
12.2021 - Current
Volunteer teaching assistant
Pennard Primary School
04.2021 - 05.2021
Barista
The Muddy Mailroom
03.2021 - 12.2023
NVQ Level 3 - Health and Social Care
Gorseinon College
09.2020 - 06.2022
Barmaid
The Gower Inn
05.2020 - 10.2020
GCSEs - Mathematics
Bishopston Comprehensive School
09.2018 - 05.2020
GCSEs - Religious Studies
Bishopston Comprehensive School
09.2018 - 05.2020
GCSEs - English
Bishopston Comprehensive School
09.2018 - 05.2020
GCSEs - Food Technology
Bishopston Comprehensive School
09.2018 - 05.2020
GCSEs - Physical Education
Bishopston Comprehensive School
09.2018 - 05.2020
GCSEs - Health and Social Care
Bishopston Comprehensive School
09.2018 - 05.2020
GCSEs - Welsh
Bishopston Comprehensive School
09.2018 - 05.2020
GCSEs - Welsh Baccalaureate
Bishopston Comprehensive School
09.2018 - 05.2020
Volunteer Elderly Carer
Self Employed
07.2017 - 04.2020