Summary
Overview
Work history
Education
Skills
Timeline
Generic

Jasmine Gilley

Plymouth,Devon

Summary

Friendly and outgoing Barmaid with excellent interpersonal communication strengths. Capable of processing payments, handling food and meeting customer demands with diligent and well-organised mentality. Dependable and consistently keeps bar clean, stocked and inviting for guests. Focused on customer satisfaction and encouraging repeat business. Knowledgeable about range of beverages and always ready to learn about new options. Customer-focused bar professional with conversational skills, drinks knowledge and dedication to guest safety. History of keeping bar profitable and fun place for customers. Goal-orientated Waitress driven to maximise revenue and productivity. Clear communicator with an adaptable and innovative approach. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

3
3
years of professional experience

Work history

Barmaid

Club Cassius
Plymouth, Devon
01.2024 - Current
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Detected drug or excessive alcohol abuse and took appropriate action for customer safety.
  • Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
  • Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.

Barmaid

West Country Egg
Saltash, Cornwall
09.2023 - Current
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Detected drug or excessive alcohol abuse and took appropriate action for customer safety.
  • Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
  • Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
  • Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
  • Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.

Healthcare assistant

Nightingale Healthcare Soloutions
Plymouth, Devon
06.2022 - 03.2023
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Monitored client health conditions and reported immediate issues to manager.
  • Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
  • Positioned, lifted and transported patients with limited mobility.
  • Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
  • Monitored patients' conditions closely and escalated concerns to senior staff.
  • Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.

Customer Service

Harbourside
Plymouth, Devon
06.2021 - 08.2021
  • Provided outstanding customer service.
  • Greeted customers and provided excellent customer service.
  • Generated repeat business through exceptional customer service.
  • Delivered friendly customer service in all public interactions.
  • Upheld excellent customer service with helpful, confident demeanour.
  • Displayed exemplary customer service in client-facing role.

Education

A-Levels - Health and Social Care

Plymouth City College
Plymouth
09/2019 - 03/2021

Skills

  • Customer Service
  • Health and Safety
  • Payment Processing
  • Verbal communication
  • Just In Time stock control
  • Outstanding customer service
  • Loss prevention
  • Bar cleaning and maintenance
  • Beer, wine and cocktail service
  • Strong communication
  • Waste minimisation45
  • Extensive beer knowledge
  • Waste minimisation
  • Safe serving knowledge
  • Floor staff management
  • Customer relations
  • Organised and reliable

Timeline

Barmaid

Club Cassius
01.2024 - Current

Barmaid

West Country Egg
09.2023 - Current

Healthcare assistant

Nightingale Healthcare Soloutions
06.2022 - 03.2023

Customer Service

Harbourside
06.2021 - 08.2021

A-Levels - Health and Social Care

Plymouth City College
09/2019 - 03/2021
Jasmine Gilley