Esme Wilson
Sandbach,United Kingdom
Summary
Dedicated café assistant with extensive experience in cash handling, food order taking, and drink serving. Demonstrates strong multitasking proficiency and reliable punctuality, ensuring efficient service and customer satisfaction. Possesses comprehensive knowledge of health and safety protocols, including fire safety awareness and food allergen management. Skilled in bakery equipment use, cake decoration, and pastry making, complemented by a solid understanding of nutritional knowledge. Committed to maintaining cleanliness and hygiene standards. Know extensive knowledge on business continuity through leadership development and business awareness, in work and education.
Overview
3
3
years of professional experience
Work history
Shop assistant
Waitrose & Partners
Sandbach, Cheshire East
04.2025 - Current
- Carried out day-to-day duties accurately and efficiently.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Completed customer orders with speed and accuracy.
- Processed and recorded customer payments accurately.
- Prepared food items quickly to meet customer demands during peak hours.
- Prepared hot beverages to meet individual customer preferences perfectly.
- Restocked display cases regularly for optimal product availability.
- Communicated effectively with team members, resulting in smooth operations.
Cafe worker
Miola Cafe
Sandbach, Cheshire East
04.2023 - 12.2024
- Maintained clean and organised work area, contributing to efficient service delivery.
- Engaged with customers in a polite manner, fostering a welcoming environment.
- Stocked display cases with fresh bakery items, enticing customers to make purchases.
- Supported other team members during peak hours for smooth operations.
- Managed take-away orders efficiently, catering to the needs of busy customers.
- Dealt with customer queries and complaints, ensuring high level of customer satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Handled cash transactions accurately, minimising discrepancies at the end of shift.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Greeted customers and took orders in line with company style.
Education
GCSEs - Business
Holmes Chapel Comprehensive School
Holmes Chapel, Cheshire East 09.2023 - 07.2024
GCSEs - Geography
Holmes Chapel Comprehensive School
04.2001 -
GCSEs - French
Holmes Chapel Comprehensive School
04.2001 -
GCSEs - English literature and language
Holmes Chapel Comprehensive School
04.2001 -
GCSEs - Maths
Holmes Chapel Comprehensive School
04.2001 -
GCSEs - Combined Science
Holmes Chapel Comprehensive School
04.2001 -
GCSEs - Physical Education
Holmes Chapel Comprehensive School
04.2001 -
Level 2 diploma - Bakery and Patisserie
Reaseheath College
Nantwich, Cheshire East 09.2024 - 07.2025
Level 3 T- level - Business- Level 3 Management and Administration T-level
Reaseheath College
Nantwich, Cheshire East 09.2025 -
Skills
- Cash handling proficiency
- Fire safety awareness
- Cleanliness maintenance
- Food order taking
- Drink serving
- Reliable punctuality
- Health and safety consciousness
- Multitasking proficiency
- Food allergen knowledge
- Beverage making
Café assistant:
Education:
- Hygiene consciousness
- Nutritional knowledge
- Bakery equipment use
- Cake decoration
- Pastry making
- Business continuity planning
- Leadership development
- Delivering presentations
- Business awareness
- Business law
Languages
Italian
Beginner
French
Beginner
References
References available upon request.
Timeline
Level 3 T- level - Business- Level 3 Management and Administration T-level
Reaseheath College
09.2025 -
Shop assistant
Waitrose & Partners
04.2025 - Current
Level 2 diploma - Bakery and Patisserie
Reaseheath College
09.2024 - 07.2025
GCSEs - Business
Holmes Chapel Comprehensive School
09.2023 - 07.2024
Cafe worker
Miola Cafe
04.2023 - 12.2024
GCSEs - Geography
Holmes Chapel Comprehensive School
04.2001 -
GCSEs - French
Holmes Chapel Comprehensive School
04.2001 -
GCSEs - English literature and language
Holmes Chapel Comprehensive School
04.2001 -
GCSEs - Maths
Holmes Chapel Comprehensive School
04.2001 -
GCSEs - Combined Science
Holmes Chapel Comprehensive School
04.2001 -
GCSEs - Physical Education
Holmes Chapel Comprehensive School
04.2001 -