Ernest Ose Oziegbe
Hamilton
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Door Supervisor
Securigroup Limited
03.2024 - Current
- Created safe and welcoming atmosphere for customers.
- Dealt professionally with colleagues, visitors and customers.
- Reduced conflicts and altercations by diplomatically resolving disputes among patrons.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Upheld high levels of professionalism while on duty, serving as an ambassador for the venue''s brand image and reputation.
- Enhanced customer satisfaction by providing courteous assistance and guidance to visitors in need of help or information.
- Supported smooth events operations by coordinating closely with other departments such as catering or entertainment teams.
Customer Service Representative
Lifeline Children's Hospital
02.2018 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Master of Science - International Business Management
Glasgow Caledonian University
Glasgow 09-2024
Bachelor of Science - Agricultural Economics And Extension
Ambrose Alli University
Nigeria09-2007
Skills
- Patience and tolerance
- Integrity and honesty
- Detail-oriented
- Regulatory compliance
- Teamwork
- Customer service
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Active listening
Timeline
Door Supervisor
Securigroup Limited
03.2024 - Current
Customer Service Representative
Lifeline Children's Hospital
02.2018 - 09.2023
Master of Science - International Business Management
Glasgow Caledonian University
Bachelor of Science - Agricultural Economics And Extension
Ambrose Alli University
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