TRACEY GILES
Bristol,UK
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Door Supervisor
AJ SECURITY
Bristol, UK
10.2023 - Current
- Conducted security checks on customers, bags, and other items as necessary.
- Dealt courteously but firmly with difficult customers who were causing disruption or distress to others.
- Performed regular patrols inside and outside of the premises to identify any potential issues or hazards.
- Communicated effectively with team members via radio systems throughout shifts.
- Ensured safety of patrons by preventing intoxicated individuals from entering the building.
- Responded quickly and appropriately to emergency situations or disturbances.
- Worked closely with local police officers when required for specific events or occasions.
- Attended training sessions regularly to stay up-to-date with industry best practices.
- Intervened in potential conflicts between customers in a calm manner.
- Greeted and monitored customers entering the premises.
- Maintained a professional attitude at all times while interacting with customers and staff members alike.
- Recorded incidents in an accurate log book for review by management.
- Assessed customer's ID to ensure they met legal requirements for entry.
- Diligently enforced venue policies regarding dress code, age restrictions.
- Responded to emergency situations in a professional manner.
- Patrolled crowds during events to preserve order and promote security.
- Searched bags manually to identify prohibited items and contraband.
- Provided first aid assistance until medical professionals arrived when necessary.
- Confiscated prohibited items discovered during searches or inspections.
- Maintained high levels of alertness throughout shifts.
Bartender
FOX DEN
BRISTOL, UK
04.2019 - 08.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Performed opening and closing duties including restocking supplies.
- Assisted in setting up the bar for service shift.
- Developed good working relationships with fellow employees through effective communication.
- Cleansed glasses with sanitizing solution after each use.
- Stocked ice bins and coolers as needed throughout shift.
- Greeted customers and provided excellent customer service...
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Arranged bottles and glasses behind bar to make attractive displays.
- Neatly sliced and pitted fruit for garnishing drinks.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
Education
Some College (No Degree) - Security And Protective Services
SGS FILTON
FILTON BRISTOLSome College (No Degree) - FIRST AID LEVEL 1 & 2
SGS FILTON
FILTON BRISTOLSkills
- Assertiveness
- De-Escalation Techniques
- Patience and Tolerance
- Security awareness
- Crowd Control
- Patrol procedures
- Work under pressure
- Customer Service
- Attentive and Observant
- Excellent Communication
- Punctuality
- Reliability
- Adaptability and Flexibility
- Team Player
- Problem-solving abilities
- Relationship Building
- Honest and Dependable
- First Aid Certified
Affiliations
- A Keen paddle boarder
- Enjoys camping
- Enjoys time with grandchildren
Certification
- First Aid
- SIA Liecenced
- ACT - Terroism
References
References available upon request.
Timeline
Door Supervisor
AJ SECURITY
10.2023 - Current
Bartender
FOX DEN
04.2019 - 08.2022
Some College (No Degree) - Security And Protective Services
SGS FILTON
Some College (No Degree) - FIRST AID LEVEL 1 & 2
SGS FILTON
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