Erin Gowing
Yate,South Gloucestershire
Summary
Offering strong interpersonal skills and commitment to customer satisfaction. Knowledgeable about maintaining inventory, handling transactions, and providing exceptional service. Ready to use and develop communication, teamwork, and problem-solving skills in a Sales Assistant role.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work History
Optical Assistant
Boots Opticians
Yate, Bristol
08.2023 - 01.2025
- Employed here from August 2023 through to January 2025 I was In in full time employment working 37.5 hours per week.
- During my time here I was able to build good rapport with patients and worked well within a team to get them the best possible care
- Was able to take measurements and use maths to calculate prescriptions when dispensing prescription sunglasses and contact lenses
- Used Topcon to take 2D Fundus Images and 3D Optical Coherence Tomography (OCT) scans
- Used Word Excel to prepare clinics for following days
- Other duties included; Pre screening (Taking Fundus and OCT photos), Receptionist duties, Raising NHS Vouchers, Key holding duties, Banking and cashing up, Keeping work areas clean and free of any hazards, Repairing and adjusting glasses.
Sales Assistant
Next Retail
Yate, Yate South Gloucestershire
04.2018 - 05.2023
- In employment here from April 2018 to May 2023 and during that time I was given an opportunity to increase my 10.5 hour contract to 23.5 hour contract per week
- Worked and managed all shop floors as well as managing and taking inventories of stock
- Responsible for keeping all shop floors tidy and free of hazards at all times
- Working within a team to meet deadlines and offered to do little projects around the store to help boost sales
- Travelled to other branches to offer support during their staff shortages
- Other duties included: cash desk duties and credit applications for home loans for customers, visual merchandising of shop floor stock, banking and admin duties, stock taking, replenishment, planning and processing deliveries, key holder duties including filling out health and safety documents and training new team members
Volunteer worker
British Heart Foundation
Yate
09.2017 - 08.2018
- I took up voluntary employment from September 2017 through to August 2018
- I was involved in stock management and helped out on all cash tills
- I helped fundraise towards the foundation and was looking for ways to bring more money to the business
- Other duties included: cash handling, working within a team, replenishing stock on the floor, keeping work areas free of hazards and keeping the store safe
Education
NVQ level 1 - Hairdressing
Reflections Training Academy
03.2016 - 04.2018
BTEC - Life Skills
KTS Training
Yate, South Gloucestershire 09.2014 - 03.2016
NVQ Level 2 - Beauty Therapy
Yate International Academy Sixth Form
Yate, South Gloucestershire 09.2013 - 06.2014
BTEC - Drama course, Health and Social Care
Yate International Academy
Yate South Gloucestershire 09.2008 - 07.2013
Skills
- Optical equipment handling
- Patient records management
- Frame adjustments
- Spectacle dispensing
- Reliable scheduling
- Promotions and upselling
- Customer needs analysis
- Coaching techniques
- Time management
- Risk assessment
- Financial management
- Staff supervision
References
References available upon request.
Timeline
Optical Assistant
Boots Opticians
08.2023 - 01.2025
Sales Assistant
Next Retail
04.2018 - 05.2023
Volunteer worker
British Heart Foundation
09.2017 - 08.2018
NVQ level 1 - Hairdressing
Reflections Training Academy
03.2016 - 04.2018
BTEC - Life Skills
KTS Training
09.2014 - 03.2016
NVQ Level 2 - Beauty Therapy
Yate International Academy Sixth Form
09.2013 - 06.2014
BTEC - Drama course, Health and Social Care
Yate International Academy
09.2008 - 07.2013
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