Erin Foley
Glasgow,Glasgow City
Summary
Highly organised and confident professional with significant experience in hospitality, retail and teaching. With a background in performing arts, I've honed skills in creativity, communication and adaptability - Valuable assets in any industry. Proven track record of delivering excellent customer service, I'm eager to leverage my skills and experience to drive success in a new challenge.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Waiter bartender
The Merchant Steakhouse
Glasgow, Glasgow City
06.2024 - 08.2024
- Collect payments from customers.
- Write patrons' food orders on order slips, memorise orders or enter orders into computers for transmission to kitchen staff.
- Prepare bills that itemise and total meal costs plus VAT.
- Take orders from patrons for food or drinks.
- Check patrons' identification to ensure that they meet minimum age requirements for the consumption of alcohol.
- Serve food or beverages to patrons, and prepare or serve speciality dishes at tables as required.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Clean tables or counters after patrons have finished dining.
- Prepare hot, cold and mixed drinks for patrons, and chill bottles of wine.
Music teacher
The Performance Academy
Glasgow, Glasgow City
06.2022 - 05.2024
- Tutor musical theatre studies eg. Singing, dancing, acting
- Music tutoring eg. Composition, reading music
- Tutoring guitar and piano
- Caring for kids 2-18yrs
- Taking registration
- Answering parents questions and concerns
- Regularly cleaning studio
Bartender
The Old Oak Inn
Glasgow, Glasgow City
09.2021 - 05.2022
- Collect payments from customers.
- Write patrons' food orders on order slips, memorise orders or enter orders into computers for transmission to kitchen staff.
- Prepare bills that itemise and total meal costs plus VAT.
- Take orders from patrons for food or drinks.
- Check patrons' identification to ensure that they meet minimum age requirements for the consumption of alcohol.
- Serve food or beverages to patrons, and prepare or serve speciality dishes at tables as required.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Clean tables or counters after patrons have finished dining.
- Prepare hot, cold and mixed drinks for patrons, and chill bottles of wine.
Customer service assistant
Sainsbury's
East Kilbride, South Lanarkshire
10.2020 - 01.2021
- Greet customers and ascertain what each customer wants or needs.
- Recommend, select and help locate or obtain merchandise based on the customer's needs and desires.
- Calculate sales prices and total purchases, and receive and process cash or credit payments.
- Check patrons' identification to ensure that they meet minimum age requirements for the consumption of alcohol, cigarettes and lottery.
- Operated cash register
- cleaned tills and self check outs after customer use.
Waitress
Fratelli's
Glasgow, Glasgow City
02.2019 - 03.2020
- Collect payments from customers.
- Write patrons' food orders on order slips, memorise orders or enter orders into computers for transmission to kitchen staff.
- Prepare bills that itemise and total meal costs plus VAT.
- Take orders from patrons for food or drinks.
- Check patrons' identification to ensure that they meet minimum age requirements for the consumption of alcohol.
- Serve food or beverages to patrons, and prepare or serve speciality dishes at tables as required.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Clean tables or counters after patrons have finished dining.
- Prepare hot, cold and mixed drinks for patrons, and chill bottles of wine.
Supervisor
Centerplate
Glasgow, Glasgow City
01.2019 - 12.2019
- Conducted performance appraisals with employees for career development discussions.
- Led team meetings, ensured clear communication amongst all members.
- Ensured smooth operations with regular maintenance checks.
- Managed daily operations to increase productivity.
- Write patrons' food orders on order slips, memorise orders or enter orders into computers for transmission to kitchen staff.
- Take orders from patrons for food or drinks.
- Serve food or beverages to patrons, and prepare or serve speciality dishes at tables as required.
- Clean tables or counters after patrons have finished dining.
Sales assistant
Pets At Home
Glasgow, Glasgow City
07.2017 - 08.2018
- Clean facilities and equipment such as dog pens and animal rescue vans.
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain the use, operation and care of merchandise to customers.
- Recommend, select and help locate or obtain merchandise based on the customer's needs and desires.
- Calculate sales prices and total purchases, and receive and process cash or credit payments.
Education
Bachelor of Arts - Musical Theatre
New College Lanarkshire
Motherwell 08.2019 - 07.2022
Skills
- Tills operation and money handling
- Staff training and peer mentoring
- Food service equipment use
- Bill calculation efficiency
- Order taking proficiency
- A-level student instruction
- Inventory software navigation
- Adaptability during peak times
- Digital marketing basics
- Merchandising awareness
Accomplishments
I have recently completed a 1-year contract onboard Marella cruises as a singer/dancer. Delivering high energy performances every night and providing exceptional guest experiences. In addition to performing, I also took on a leadership role as Vocal Captain, leading a team of singer throughout the whole contract.
Timeline
Waiter bartender
The Merchant Steakhouse
06.2024 - 08.2024
Music teacher
The Performance Academy
06.2022 - 05.2024
Bartender
The Old Oak Inn
09.2021 - 05.2022
Customer service assistant
Sainsbury's
10.2020 - 01.2021
Bachelor of Arts - Musical Theatre
New College Lanarkshire
08.2019 - 07.2022
Waitress
Fratelli's
02.2019 - 03.2020
Supervisor
Centerplate
01.2019 - 12.2019
Sales assistant
Pets At Home
07.2017 - 08.2018