Tom McGoldrick

Started as a Bar Back working my way up to Assistant General Manager during my 10 year stay in this place of work. below is a list of Duties that was included.

• Handled cash transactions accurately, ensuring daily till balance matched recorded sales.
• Managed bar operations, including stock control, rostering staff, and maintaining high standards of cleanliness.
• Managed bar operations, overseeing stock levels, ordering supplies, and maintaining inventory accuracy.
• Addressed customer complaints with empathy and efficiency, maintaining a high level of satisfaction.
• Fostered relationships with regular customers, building a loyal community around the bar,
• Accurately monitored Cash intake to eliminate discrepancies.
• Supervised a team of bartenders, providing training on customer service and mixology techniques.
• Balanced cash registers, reconciled transactions and deposited establishment earnings.
• Identified, investigated and corrected bar/restaurant service issues to maintain customer satisfaction.
• Coordinated with the Kitchen team to ensure seamless service during peak hours.
• Monitored bar equipment, arranging repairs and replacements as necessary to minimise downtime.
• Resolved customer complaints promptly, ensuring satisfaction and loyalty.
• Scheduled employees to keep shifts well-staffed.
• Led a team of bartenders and support staff, fostering a collaborative work environment .
• Kept bar and tables hygienic by wiping, sanitising and cleaning regularly.
• Provide outstanding service by being friendly, knowledgeable and accommodating to customer needs.
• Ensured the bar was well stocked with Ice, glassware and Alcohol during busy shifts.
• Managed all Cellar operations including changing of barrels and kegs as well as barrel overhauls with full cleanliness.
• Managed the bar in the absence of the General Manager.