Erica Kate Woodcock
Doncaster
Summary
Customer-focused professional with expertise in product knowledge and project management. Proven ability to enhance customer experiences through effective teamwork and organisation. Committed to delivering high-quality service and maintaining operational efficiency.
Overview
3
3
years of professional experience
Work history
Customer assistant
Marks & Spencer
Doncaster, South Yorkshire
2025.12 - 2026.01
- Collaborated with team members to enhance customer satisfaction and operational effectiveness.
- Assisted customers with product selection, ensuring positive shopping experience.
- Maintained clean and organised checkout area for efficient service delivery.
- Managed stock levels on sales floor to meet customer needs and support satisfaction.
- Conducted regular quality checks to ensure products were appealing and saleable.
- Provided exceptional service to encourage repeat business and customer loyalty.
Saturday Job and Occasional mid week days
DN1 Deli and Dining
Doncaster
2023.07 - 2023.09
- Delivered high-quality customer service and communicated effectively with guests in fast-paced environment.
- Maintained shop floor standards through stocking shelves and ensuring clean, welcoming space.
- Prepared venue for evening service, including table setting, hygiene checks, and organising cutlery/glassware.
- Provided front-of-house support during seven-course dining service, responding promptly to guest needs and ensuring positive experience.
Education
GCSE - Art, Sport Studies, English Literature, English Language, Biology, Maths, Chemistry
Hill House School
Doncaster 05/2023 - 06/2023
A-Levels - Art, Sport Studies, Psychology, EPQ (extended project qualification)
Hill House School
Doncaster 04/2025 - 06/2025
Skills
- Product knowledge
- Project management
- Time management
- Organising
- Teamwork
- Responsibility
- Leadership
Other interests
Gold and Silver Duke of Edinburgh, Level 1 and 3 Sport Leaders and Hockey.
Head Girl at Hill House
In my final year at school, I served as Head Girl, which involved taking on responsibilities such as delivering weekly assemblies to the entire school. Following our sports tour to South Africa, the Head Boy and I organized a charity day at school, raising over £3,500 to support the local community there.
Timeline
Customer assistant
Marks & Spencer
2025.12 - 2026.01
Saturday Job and Occasional mid week days
DN1 Deli and Dining
2023.07 - 2023.09
GCSE - Art, Sport Studies, English Literature, English Language, Biology, Maths, Chemistry
Hill House School
05/2023 - 06/2023
A-Levels - Art, Sport Studies, Psychology, EPQ (extended project qualification)
Hill House School
04/2025 - 06/2025