Enerilda Doci
London
Summary
Highly organised and efficient professional with a strong background in customer service and reception area maintenance. Demonstrates exceptional patience and composure, ensuring a welcoming environment for all clients. Skilled in basic bookkeeping, maintaining discretion and confidentiality at all times. Committed to enhancing organisational efficiency and delivering top-notch customer service.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Receptionist
Harry's Bar
London, England
05.2024 - 04.2025
- Provided valuable support during busy periods, contributing to successful operation under high pressure,with over 300 clients per periods.
- Facilitated prompt issue resolution through careful tracking of complaints until fully addressed.
- Ensured availability of up-to-date content on company brochures and promotional material for prospective clients' use.
Team Staff
Sumsum/Baylyne
London, England
12.2023 - 12.2024
- Assisted in training over 3 new employees, enhancing their integration into team dynamics swiftly.
- Implemented promotional strategies to increase sales.
- Demonstrated product knowledge for successful sales.
Retail Staff
Wilko
London, England
08.2022 - 12.2022
- Followed company policies and guidelines strictly maintaining standards of operation, being held responsible with stock management into 1 month of employment.
- Offered personalized service to each shopper, driving repeat business.
- Created attractive product displays that stimulated customer interest and purchases.
Receptionist
Areag
London, England
01.2020 - 01.2021
- Managed phone calls, resulting in effective communication flow within company.
- Handled appointment scheduling to ensure smooth daily operations, creating 15% increase in profit.
- Coordinated office supplies orders to keep necessary materials available.
Education
Business Level 3 - Development of Marketing Campaign, Personal and Business Finance, Market Research, Managing an Event, Exploring a Business, Pitching for a New Business
London South East Colleges
London 09.2019 - 08.2022
8 GCSES - Secondary
Chuslehurst School For Girls
London09.2019
Skills
- Patience and composure
- Organisational efficiency
- Reception area maintenance
- Basic bookkeeping
- Discretion and confidentiality
- Customer Service
Languages
English
Native
Greek
Intermediate
A1
Albanian
Fluent
A1
Timeline
Receptionist
Harry's Bar
05.2024 - 04.2025
Team Staff
Sumsum/Baylyne
12.2023 - 12.2024
Retail Staff
Wilko
08.2022 - 12.2022
Receptionist
Areag
01.2020 - 01.2021
Business Level 3 - Development of Marketing Campaign, Personal and Business Finance, Market Research, Managing an Event, Exploring a Business, Pitching for a New Business
London South East Colleges
09.2019 - 08.2022
8 GCSES - Secondary
Chuslehurst School For Girls
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