EMMANUELA MOSES
Clarecastle
Summary
Reliable individual with experience in customer service and quality assurance. Areas include Food Service, Upselling, Cash Handling and Catering. Works well under pressure and uses effective communication and problem-solving skills to improve operational standards. Drives continuous improvement initiatives through team collaboration and a commitment to excellence. Consistently brings positive attitude to the workplace.
Overview
2
2
years of professional experience
Work History
Retail Assistant
Zest Ltd. Shannon Airport
Shannon
05.2025 - 01.2026
- Ensured high levels of customer satisfaction through excellent sales service in busy environments.
- Maintained outstanding store condition and visual merchandising standards.
- Managed cash handling and point-of-sale (POS) processes.
- Monitored stock levels and restocked when needed.
- Completed HACCP, security, and fire training courses to improve safety knowledge.
- Adapted quickly to changing responsibilities which included barista, bar, till and serving food.
Crew Member
McDonald's
Ennis, Ireland
05.2024 - 03.2025
- Maintained knowledge of constantly changing food promotions, exchange guidelines, payment policies, and security practices.
- Worked efficiently under pressure during peak hours in food service.
- Assisted customers and addressed inquiries and complaints positively, always going the extra mile.
- Boosted teamwork and employee morale by bringing a positive mindset to the workplace, motivating the staff.
- Adhered to all sanitation and health guidelines.
Education
BSc (Hons) - Biotechnology Graduate (2022-2026)
Maynooth University
Maynooth, Co. Kildare01-2026
Skills
- Customer service
- Communication Skills
- Observational Skills
- Team Worker
- Food Hygiene
- Working Under Pressure
- Conflict awareness
- Adaptability
- Time Managment
- Problem Solving
Timeline
Retail Assistant
Zest Ltd. Shannon Airport
05.2025 - 01.2026
Crew Member
McDonald's
05.2024 - 03.2025
BSc (Hons) - Biotechnology Graduate (2022-2026)
Maynooth University