Emmanuel Thomas
Mitcham Junction,Surrey
Summary
A passionate and highly self-motivated Store Manager with a keen focus on driving sales, customer satisfaction, and improving all KPI targets set within the company. Whilst overseeing overall operations in stores, there have been significant turn around in underperforming stores into top revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training.
Overview
7
7
years of professional experience
Work history
Store manager
Aldi
New Malden, Surrey
08.2022 - Current
- Ensured compliance with legal, due diligence, and health and safety policies.
- Monitored KPI targets to exceed company guidelines.
- Oversaw employee training and public relations reviews annually and quarterly.
- Facilitated communication with key stakeholders to enhance operational efficiency.
- Drove sales growth while maintaining high customer experience levels and optimal efficiency. for example while working in the Kingston store, YoY sales grew 4.5%, while operational efficiency grew by 5.1%
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Led training sessions for new and existing employees, equipping them with necessary skills and knowledge.
Nights manager
Asda
Sutton, Surrey
01.2020 - 07.2022
- Supervised night staff, fostering team spirit and high morale amongst employees.
- Conducted regular walk-through inspections to maintain proper upkeep of facilities & colleague performance throughout the night.
- Organised briefing for night shift staff to follow instructions.
- Responsible for planning, launching & overseeing all key promotional offers, merchandising & key business initiatives are landed with 100% accuracy..
- Ensuring Hours budgets were met, with 100% completion of all work set.
- Performed concise and accurate handovers to Store Manager at end of shift.
Nights section leader
ASDA
Sutton, Surrey
01.2019 - 01.2020
- Responsible for planning resources for each night allocation tasks to be completed during the night shift.
- Evaluated employee performance regularly, identified areas for improvement.
- Trained new hires, resulted in increased productivity.
- Handled challenging situations calmly, ensured minimal disruption to operations, leading to a 25% improvement on Employee Engagement surveys & 8% increase on customer satisfaction scores
- Coordinated holiday requests to avoid understaffing issues.
- Organised Monthly rota for optimal staff coverage.
Fresh replenishment colleague
ASDA
Sutton, Surrey
11.2018 - 01.2020
- Maintained a well-organised stockroom for easy access to items.
- Demonstrated adaptability whilst dealing with various tasks during busy periods.
- Identified potential out-of-stock situations, preventing possible sales loss.
- Assisted in inventory management to reduce stock discrepancies.
- Maintaining highest levels of customer service during all times whilst on shift
Skills
- Rota and future planning
- Operational efficiency
- Crisis management
- Inventory management
- Performance management
- Retail analytics
- Resilience under pressure
- Product knowledge
References
References available upon request.
Timeline
Store manager
Aldi
08.2022 - Current
Nights manager
Asda
01.2020 - 07.2022
Nights section leader
ASDA
01.2019 - 01.2020
Fresh replenishment colleague
ASDA
11.2018 - 01.2020