Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Niall Worthington

Clayton Le Moors

Summary

Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

  • Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
  • Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
  • Dedicated [Job Title] with [Number] years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Overview

15
15
years of professional experience
7
7
years of post-secondary education

Work History

Store Manager

Iceland
Rochdale
06.2017 - Current
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
  • Streamlined operations to maximise efficiency and minimise waste.
  • Managed staff rotas, ensuring adequate coverage during peak times.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.
  • Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
  • Coached underperforming employees improving their job performance significantly.
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Attending business roadshows where Store Managers have the ability to question Directors and the leaders of the retail team and suggest ways of working to improve efficiency.
  • Planned and supported a project to refurbish store this included planning tasks, staff, coordinating with contractors and depot and meeting deadlines.
  • Accountable for KPI's such as planning, stock-loss, digital operations, customer service and waste controls.

Deputy Manager

Iceland
Accrington, Lancashire
08.2014 - 06.2017
  • Reduced operational inefficiencies by streamlining workflow processes.
  • Implemented effective staff training programmes for improved performance.
  • Achieved higher productivity with rigorous time management strategies.
  • Boosted team morale through effective communication and feedback systems.
  • Managed daily operations for smooth running of the office.
  • Facilitated staff meetings, leading to improved collaboration.
  • Conducted performance evaluations, enhancing individual employee development.
  • Enforced company policies for a safe and productive work environment.
  • Collaborated with the manager to achieve organisational goals.
  • Addressed customer complaints promptly, improving customer satisfaction levels.
  • Assisted in budget management to control costs effectively.
  • Coordinated with different departments, ensuring seamless communication flow.
  • Provided guidance to junior staff, fostering professional growth and development.
  • Oversaw project execution, ensuring timelines were met efficiently.
  • Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
  • Recruited and trained driven, dedicated team members, reducing staff turnover.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.

Supervisor

Iceland
Manchester
07.2012 - 08.2014
  • Managed daily operations to increase productivity.
  • Reduced workplace conflicts through effective communication and negotiation skills.
  • Fostered a positive work culture to boost employee morale.
  • Led team meetings, ensured clear communication amongst all members.
  • Provided constructive feedback to staff for improved performance levels.
  • Coordinated with other supervisors to maintain consistency across shifts.
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Delegated tasks appropriately, achieved balanced workload among team members.
  • Oversaw inventory management to avoid any shortage or excess stock issues.
  • Monitored employee attendance records for maintaining discipline within the team.
  • Conducted performance appraisals with employees for career development discussions.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Worked closely with management to manage staff levels and allocate resources for production plans.

Duty Manager

Iceland
Burnley
03.2012 - 07.2012
  • Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
  • Ensured customer satisfaction with prompt problem resolution.
  • Managed front-of-house operations to maintain a high level of service.
  • Maintained cleanliness standards, resulting in positive customer feedback.
  • Handled cash transactions accurately for financial integrity.
  • Oversaw stock checks and reordering, ensuring product availability at all times.
  • Delivered excellent customer service through effective communication skills.
  • Led by example, embodying positive work ethic and motivating staff for peak performance.
  • Stored cash floats and delivered secure banking procedures.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.

Retail Sales Assistant

Iceland
Burnley
12.2009 - 03.2012
  • Assisted customers in product selection for increased sales.
  • Accomplished store cleanliness by routinely tidying displays and shelves.
  • Processed transactions at the till, ensuring accurate handling of cash and card payments.
  • Collaborated with other team members for a streamlined shopping experience.
  • Maintained visual merchandising standards to attract potential buyers.
  • Coordinated seamless returns and exchanges process for enhanced customer loyalty.
  • Handled customer enquiries with professionalism, fostering positive brand image.
  • Performed regular price checks for accurate labeling on shop floor.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Carried out active selling from initial customer greeting.
  • Promoted customer loyalty scheme at checkout.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Requested and checked customer IDs at checkout for age-restricted products.

Education

National Diploma - Uniformed Public Services

Burnley College
Burnley, Lancashire
09.2008 - 06.2010

GCSEs -

Todmorden High School
Todmorden
09.2003 - 06.2008

Skills

  • Time management
  • Organisational skills
  • Computer literate
  • Sales forecasting
  • Staff training
  • Profit and loss understanding
  • Performance monitoring
  • Customer service excellence
  • Team leadership
  • Merchandising expertise
  • Store layout planning
  • Product knowledge
  • Recruitment and hiring
  • Health and safety compliance
  • Sales target achievement
  • Effective communication
  • Stock rotation mastery
  • Store security measures
  • Complaint handling
  • Staff rota arrangement
  • Loss prevention techniques
  • Employee motivation techniques
  • Stock management
  • POS systems proficiency
  • E-Commerce understanding
  • Multi-Channel retailing
  • Project planning
  • Customer service skills
  • Brand positioning

Affiliations

  • Playing and watching football
  • Enjoy walks in nature
  • Cooking
  • Gaming
  • Spending time with my son

Timeline

Store Manager

Iceland
06.2017 - Current

Deputy Manager

Iceland
08.2014 - 06.2017

Supervisor

Iceland
07.2012 - 08.2014

Duty Manager

Iceland
03.2012 - 07.2012

Retail Sales Assistant

Iceland
12.2009 - 03.2012

National Diploma - Uniformed Public Services

Burnley College
09.2008 - 06.2010

GCSEs -

Todmorden High School
09.2003 - 06.2008

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Niall Worthington