EMMANUEL OSUNTILE
Mitcham
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Support worker
Southcroft Healthcare Lodge
07.2024 - Current
- Provided emotional and practical support to individuals with complex needs, helping them make positive life choices.
- Managed challenging behaviours, using conflict resolution strategies to maintain safety.
- Assisted clients in developing independent living skills, aligning with the rehabilitative goals of prison services.
- Worked alongside multidisciplinary teams to implement care plans and risk management strategies.
- Recorded and reported incidents, concerns, and progress in accordance with safeguarding policies.
Door supervisor
Certified Solutions
03.2024 - 10.2024
- Maintained security and order in high-pressure environments, ensuring the safety of staff and customers.
- Conducted bag checks, ID verification, and controlled entry, preventing unauthorised access.
- Managed aggressive and intoxicated individuals, using de-escalation tactics to resolve conflicts.
- Responded quickly to incidents, physical altercations, and emergency situations, ensuring compliance with legal and safety protocols.
- Collaborated with law enforcement when required, providing statements and assisting in investigations.
Education
Master of Science - Project Management
York St John University
01.2025
Skills
- Communication skills
- Effective dispute management
- Resilience & Emotional Intelligence
- Record-Keeping & Reporting
- Decision-making
- Teamwork
- Sense of fairness
Certification
- SIA Door Supervisor Licence
- First Aid & Emergency Response
LANGUAGES
English
Fluent
Timeline
Support worker
Southcroft Healthcare Lodge
07.2024 - Current
Door supervisor
Certified Solutions
03.2024 - 10.2024
Master of Science - Project Management
York St John University
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