Emmanuel Onyeke
London,Greenwich
Summary
Dedicated professional with a strong foundation in customer service and technological literacy, demonstrating exceptional data entry accuracy. Known for patience and tolerance, consistently delivering high-quality results in fast-paced environments. Committed to leveraging hard-working ethos to achieve career goals in roles that demand precision and reliability.
Energetic professional with highly relevant skills in communication and organisation, coupled with proficiency in Microsoft Office and data management. Proven ability to multitask and prioritise workloads, ensuring smooth and efficient office operations. Aiming to streamline administrative processes and contribute to team productivity.
Overview
16
16
years of professional experience
27
27
years of post-secondary education
Work history
Customer assistant
Marks & Spencer
London, Southwark
2025.06 - Current
- Collaborated efficiently with team members to maintain smooth store operations.
- Assisted customers with product selection to ensure satisfaction.
- Stocked shelves regularly for easy access to products by customers.
- Increased sales through suggestive selling techniques.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
Administrative officer
Nigerian Institute For Hospitality and Tourism
Abuja, Jabi
2021.01 - 2025.01
- Maintained a clean, organised workspace; improved productivity levels.
- Prioritised tasks for timely completion of projects.
- Handled confidential documents with utmost care; ensured data security at all times.
- Facilitated increased team collaboration with effective interpersonal skills.
- Improved file management system through systematic categorisation and labelling practices.
Hotel manager
HOTEL QUO VADIS
ABUJA, NIGERIA
2019.02 - 2021.12
- Negotiated favourable contracts with vendors, reduced operational costs.
- Initiated loyalty rewards scheme, boosted repeat bookings.
- Responded promptly to customer complaints ensuring swift resolution and customer retention.
- Implemented energy-saving measures for environmental sustainability.
Front office receptionist
A&O HOTEL
AMSTERDAM, NIGERIA
2016.10 - 2018.12
- Greeted guests promptly upon arrival, fostering a friendly atmosphere.
- Sorted mail daily, facilitating swift delivery of important correspondence.
- Maintained confidentiality with handling sensitive documents and correspondence.
- Addressed telephone enquiries professionally to maintain firm's reputation.
Front office assistant
DoubleTree by Hilton
AMSTERDAM, NETHERLANDS
2015.03 - 2016.01
- Managed front desk operations, ensuring smooth workflow.
- Troubleshot issues with office equipment for uninterrupted workflow.
- Maintained clean reception area, promoting a positive image of the company.
- Kept track of inventory, managing office supplies as needed.
Administrative officer
ONYEKE VENTURES LIMITED
MAKURDI, NIGERIA
2010.09 - 2013.07
- Simplified complex information via clear, concise written communication skills; eased understanding across departments.
- Delegated work effectively amongst team members; encouraged shared responsibility and teamwork.
- Offered administrative support to the management team resulting in enhanced operations.
- Handled confidential documents with utmost care; ensured data security at all times.
- Improved file management system through systematic categorisation and labelling practices.
Education
Master of Business Administration -
York St John University
York 2025.02 - 2026.02
Master of Arts - International Hospitality Management
University of Brighton
Apeldoorn Campus 2013.09 - 2014.10
Bachelor of Arts - Linguistics
Benue State University
Nigeria 2003.09 - 2028.05
Skills
- Data entry accuracy
- Patience and tolerance
- Technological literacy
- Customer Service
- Hard-working
References
References available upon request.
Timeline
Customer assistant
Marks & Spencer
2025.06 - Current
Master of Business Administration -
York St John University
2025.02 - 2026.02
Administrative officer
Nigerian Institute For Hospitality and Tourism
2021.01 - 2025.01
Hotel manager
HOTEL QUO VADIS
2019.02 - 2021.12
Front office receptionist
A&O HOTEL
2016.10 - 2018.12
Front office assistant
DoubleTree by Hilton
2015.03 - 2016.01
Master of Arts - International Hospitality Management
University of Brighton
2013.09 - 2014.10
Administrative officer
ONYEKE VENTURES LIMITED
2010.09 - 2013.07
Bachelor of Arts - Linguistics
Benue State University
2003.09 - 2028.05