Summary
Overview
Work history
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Rachel White

Bournemouth,Dorset

Summary

Dedicated and enthusiastic worker with expertise in administrative support and customer service excellence. Self-motivated to greet customers and process transactions in atimely and efficient manner. Demonstrates strong communication and interpersonal skills, adept at cash handling and till operations. Proficient in lesson planning, behaviour management, and time management, ensuring efficient multitasking. Skilled in Microsoft Office and record keeping, with a focus on complaint resolution, sensitive data handling, and data input. Committed to leveraging these skills to enhance organisational efficiency and customer satisfaction.


Overview

8
8
years of professional experience
6054
6054
years of post-secondary education
1
1
Certification

Work history

Customer Assistant

Bournemouth Pier Amusements
Bournemouth
03.2022 - 07.2025
  • Oversee the operation of arcade machines and the cashbox.
  • Act as the first point of contact for customers, regularly interacting with and supporting over 100 people per day
  • Lead the coordination of the floor staff, increasing the efficiency of the floor staff.
  • Solve on-the-spot customer issues and manage priorities in a fast-paced environment to ensure customer satisfaction.
  • Maintain cleanliness and presentation of the venue to enhance visitor satisfaction.
  • Handled cash transactions accurately, enhancing trust between the business and clientele.

Initial Teacher Training (secondary)

Bournemouth Bay training partnership
01.2024 - 01.2025
  • Designed and delivered lesson plans tailored to different age groups and learning needs, ensuring students' learning goals were met.
  • Supported over 200 children’s academic and personal growth in both group and one-to-one contexts.
  • Developed behaviour management strategies with a positive and empathetic approach to ensure an efficient learning environment.
  • Strengthened communication with colleagues, parents, and children.
  • Adapted quickly to feedback and reflective practice in a fast-paced school environment, improving the quality of my practice quickly.
  • Attended professional development sessions to stay updated with latest teaching methodologies.
  • Assessed student progress, provided constructive feedback for improvement.

Customer Assistant

B&M Stores
Bournemouth
10.2020 - 08.2021
  • Provided assistance on the shop floor, supporting customers, handling queries, and guiding purchasing decisions.
  • Managed restocking, visual merchandising, and till operations. Personally responsible for the home section of the store, consisting of 15 aisles.
  • Dealt professionally with customer complaints to ensure positive experiences.
  • Prioritised workload to maintain store efficiency and customer service levels.

Sales Consultant / Administrator

Safestore
Westbourne
10.2019 - 09.2020
  • Handled sales calls, created contracts, managed customer records, and delivered quotes. Typically around 10-15 calls per day and 1-4 new contracts.
  • Balanced new sales with support for existing clients while meeting performance targets.
  • Built strong rapport with customers and contributed to team operations.
  • Improved office efficiency by sorting, filing, and managing paperwork.
  • Updated databases regularly for accurate employee records.
  • Arranged courier services when required, ensuring timely deliveries.

Administrator

Innpacked
Ferndown
04.2019 - 09.2019
  • Organised public training courses and acted as primary contact for corporate clients.
  • Supported the accounts department by preparing and managing invoices. sent out every week.
  • Processed sensitive documents for DBS checks and liaised with local councils for progress.
  • Contributed to sales when required, typically between 2-5 per day.
  • Developed strong multitasking, time management, and client communication skills.
  • Proofreading premises licenses for errors and inconsistencies before they were sent out, reducing the chance of error.
  • Undertook general clerical duties including photocopying and scanning; kept the workflow steady and uninterrupted.
  • Utilized internal databases to ensure customer profiles were accurate and up-to-date, ensuring all customer contact was recorded.

Night Restock Worker

Waitrose & Partners
Bournemouth
11.2017 - 04.2019
  • Performed stock replenishment, product rotation, and bakery preparation tasks.
  • Managed reductions and wastage efficiently.
  • Maintained customer service standards during night shifts with minimal supervision.
  • Strengthened self-discipline and responsibility in a solo-working environment.

Education

BA (Hons) - History

Bournemouth University

AS Levels - 2 subjects (Grade D)

Beaminster School
07.2015

GCSEs - 8 A-C including English and Maths

Beaminster School
07.2014

Skills

  • Administrative support
  • Customer service excellence
  • Communication & interpersonal skills
  • Cash handling & till operations
  • Lesson planning & behaviour management
  • Time management & multitasking
  • Microsoft Office & record keeping
  • Complaint resolution
  • DBS & sensitive data handling
  • Data entry accuracy

Certification

First Aid certified.

Affiliations

I am mostly a homebody and have developed many creative interests; in particular, I enjoy crocheting and painting pottery. When I get the opportunity to spend time with friends, I also enjoy pub quizzes, board games, escape rooms, and museums.

References

References available upon request.

Timeline

Initial Teacher Training (secondary)

Bournemouth Bay training partnership
01.2024 - 01.2025

Customer Assistant

Bournemouth Pier Amusements
03.2022 - 07.2025

Customer Assistant

B&M Stores
10.2020 - 08.2021

Sales Consultant / Administrator

Safestore
10.2019 - 09.2020

Administrator

Innpacked
04.2019 - 09.2019

Night Restock Worker

Waitrose & Partners
11.2017 - 04.2019

BA (Hons) - History

Bournemouth University

AS Levels - 2 subjects (Grade D)

Beaminster School

GCSEs - 8 A-C including English and Maths

Beaminster School

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