EMMANUEL OMUNAKWE
Lei,United Kingdom
Summary
I am a detail-oriented professional with experience in the healthcare industry, customer service, records management and Microsoft Office. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals of serving its clients excellently.
Overview
19
19
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work history
Volunteer support worker
Age UK
Oadby, Leicestershire
2024.08 - Current
- Provided physical assistance where needed including support or help within our shops.
- Improved customer satisfaction by creating personalised service.
- Ensured adherence to service standards by following organisational policies and procedures.
- Ensured confidentiality at all times when dealing with sensitive information about customers
Head of Operations
FASTSIGNS
Leicester, Leicestershire
2023.10 - Current
- I managed the production schedules, inventory levels and resources
- Coordinate the activities of the production team including designers, fabricators and installers
- Established quality control measures to maintain high standards of products for customers’ satisfaction
- Developed and supervised health and safety strategies for the team and ensures workplace protocols align with health and safety legislation
Administrative/Human Resource Officer
Indexpro International LTD
Port Harcourt
2013.10 - 2023.10
- Maintained files and filing, keeping sensitive information confidential
- Organized and maintained filing systems to ensure accurate record keeping
- Processed invoices, purchase orders, expense claims and other transactions according to established procedures
- Organized training and staff development processes
- Responsible for staffing, recruitment, induction and posting of staff
Client Service/Operations Manager
PREMIUM HEALTH LTD
Port Harcourt
2006.03 - 2013.10
- Responsible for 5 direct reports, ensuring the provision of excellent healthcare services to the clients of the organizations
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
- Maintained professional working relationships and promoted open lines of communication with staff
- Developed a talented team, participating in hiring, coaching, and performance management processes
Education
Postgraduate Diploma - Management
UNIVERSITY OF PORT HARCOURT
Choba, Rivers state, Nigeria 2007.06 - 2011.09
B.Tech - Computer Engineering
RIVERS STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY
Port Harcourt, Rivers State, Nigeria 1997.06 - 2004.07
GSCE -
GOVERNMENT COMPREHENSIVE SECONDARY SCHOOL
Port Harcourt, Rivers State, Nigeria 1988.09 - 1993.06
Reference
- Victor Briggs, 97 Fifth Street, Portsmouth, United Kingdom, PO1 5NA, 07760935364, victor@vtbconsulting.com
- Anna Hare, Age UK Leicester & Rutland, 44 Parade, Oadby, Leicester, LE4 1DG, 07306801941, anna.hare@ageukliecs.org.uk
Certification
LASER Level 2 Award for Door Supervisors in the Private Security Industry - Get Licenced
Action Counters Terrorism Awareness e-Learning - Get Licenced
Action Counters Terrorism Education e-Learning - Get Licenced
Action Counters Terrorism Security e-Learning - Get Licenced
Health & Safety in the Workplace - Get Licenced
Fire Marshall - Get Licenced
Introduction to Risk Assessment - Get Licenced
Mental Health First Aid - Get Licenced
Emergency First Aid at Work - Get Licenced
Basic First Aid Training ( Refresher) - Get Licenced
Drug Awareness & Harm Reduction Training Course
Level 2 Introducing Caring for Children and Young People - Training Tale Ltd
Office Management and Administration - Training Tale Ltd
Level 6 Diploma in Health and Social Care Management - Training Tale Ltd
Timeline
Volunteer support worker
Age UK
2024.08 - Current
Head of Operations
FASTSIGNS
2023.10 - Current
Administrative/Human Resource Officer
Indexpro International LTD
2013.10 - 2023.10
Postgraduate Diploma - Management
UNIVERSITY OF PORT HARCOURT
2007.06 - 2011.09
Client Service/Operations Manager
PREMIUM HEALTH LTD
2006.03 - 2013.10
B.Tech - Computer Engineering
RIVERS STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY
1997.06 - 2004.07
GSCE -
GOVERNMENT COMPREHENSIVE SECONDARY SCHOOL
1988.09 - 1993.06
LASER Level 2 Award for Door Supervisors in the Private Security Industry - Get Licenced
Action Counters Terrorism Awareness e-Learning - Get Licenced
Action Counters Terrorism Education e-Learning - Get Licenced
Action Counters Terrorism Security e-Learning - Get Licenced
Health & Safety in the Workplace - Get Licenced
Fire Marshall - Get Licenced
Introduction to Risk Assessment - Get Licenced
Mental Health First Aid - Get Licenced
Emergency First Aid at Work - Get Licenced
Basic First Aid Training ( Refresher) - Get Licenced
Drug Awareness & Harm Reduction Training Course
Level 2 Introducing Caring for Children and Young People - Training Tale Ltd
Office Management and Administration - Training Tale Ltd
Level 6 Diploma in Health and Social Care Management - Training Tale Ltd