Julia Duarte
London
Summary
Pursuing a career in law with strong academic qualifications, demonstrating expertise in legal research. Committed to continuous learning, with strong interpersonal skills and adaptability. Offers sharp analytical ability and a keen eye for detail, with knowledge of legal research and document drafting. A strong communicator with excellent problem-solving abilities and a proactive attitude, ready to apply and further develop research, drafting, and negotiation skills in a dynamic legal environment.
Overview
4
4
years of professional experience
Work history
Volunteer support worker
Citizens Advice Bureau
Harlow, Essex
07.2025 - Current
- Provided compassionate support to individuals experiencing emotional and physical challenges.
- Documented client progress and feedback to inform future care strategies and interventions.
- Collaborated with colleagues to support project initiatives and achieve departmental goals.
- Prepared comprehensive reports to facilitate informed decision-making process.
Content creator
Pentonville Lodge Stud
London
09.2024 - Current
- Managed social media accounts, curating posts that resonated with target demographics and fostered community interaction.
- Wrote and edited articles, blogs, and promotional materials that reflected the stables voice and messaging.
- Organised content calendars to streamline production processes and ensure timely delivery of materials.
- Produced compelling content by conducting thorough research.
- Developed engaging content across multiple platforms to enhance the stables visibility.
- Utilised analytics tools to monitor audience engagement and optimise content performance.
- Collaborated with trainers and riders to enhance performance techniques and strategies.
- Organised equipment and supplies for competitions to ensure smooth operations.
Customer coordinator
Lloyd's Pharmacy Clinical Homecare
Harlow, Essex
08.2023 - 10.2024
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Retail sales associate
Bershka
London
10.2022 - 01.2023
- Welcomed customers and provided responsive assistance to improve store experiences.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Assisted in visual merchandising, improving shop floor appeal.
Personal assistant - managing director
Sahara Care Homes
London
09.2021 - 12.2021
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Copied, scanned and faxed documents to assigned recipients.
- Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
- Managed digital mailbox, delivered mail and telephone messages.
- Photocopied and printed presentations and reports for meetings.
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Relieved Managing Director of secretarial tasks by drafting correspondence and reviewing contracts.
- Managed complex schedules for senior executives ensuring efficient time allocation.
Receptionist
The Lanesborough Club & Spa
London
07.2021 - 11.2021
- Managed numerous daily calls and emails.
- Diplomatically handled customers and members queries, concerns and complaints in person, by phone and email.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Strategically managed reservations to maximise bookings opportunities.
- Sorted and distributed business correspondence to correct department or staff member.
- Warmly greeted customers within seconds, qualifying reason for visit and providing accurate information to maintain positive working relationships.
Waitress
Rumours Mayfair
London
05.2021 - 08.2021
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Provided attentive, professional front-of-house service, checking reservations and showing guests to correct tables.
- Maintained excellent menu knowledge by participating in daily pre-shift menu meetings with kitchen staff.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Education
Masters of Law and SQE 1&2 Programme - LLM
BPP University
Holborn, Camden 09/2023 - 09/2024
Bachelor of Law - LLB
University of Westminster
London, ENG 09/2019 - 07/2023
Skills
- Legal researching
- Research and analysis
- Strict confidentiality
- Fluent in English and Portuguese
- Writing and editing
- Case management
- Document preparation
- Customer service
- Strong work ethic
- Problem-solving
- Customer relations
- Data Entry
Affiliations
- Horse riding
- Baking
- Arts & Crafts
Languages
Portuguese
Native
English
Fluent
Spanish
Elementary
Timeline
Volunteer support worker
Citizens Advice Bureau
07.2025 - Current
Content creator
Pentonville Lodge Stud
09.2024 - Current
Customer coordinator
Lloyd's Pharmacy Clinical Homecare
08.2023 - 10.2024
Retail sales associate
Bershka
10.2022 - 01.2023
Personal assistant - managing director
Sahara Care Homes
09.2021 - 12.2021
Receptionist
The Lanesborough Club & Spa
07.2021 - 11.2021
Waitress
Rumours Mayfair
05.2021 - 08.2021
Masters of Law and SQE 1&2 Programme - LLM
BPP University
09/2023 - 09/2024
Bachelor of Law - LLB
University of Westminster
09/2019 - 07/2023