Nancy Abbott
36a Westminster Drive, Westcliff on Sea,Essex
Summary
Compassionate professional with 15 years in education transitioning to frontline healthcare support. Skilled in building rapport with vulnerable individuals, managing challenging behaviour, and delivering safeguarding and pastoral care. Committed to applying interpersonal skills and trauma-informed practice to address the physical and emotional health needs of those experiencing homelessness.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Volunteer Support Worker
HARP
Southend on Sea, Essex
11.2025 - Current
- Provided emotional support and guidance to individuals facing mental health challenges, fostering a safe and supportive environment.
- Addressed challenging behaviours with sensitivity and effectiveness, utilising de-escalation techniques to foster a safe, positive environment.
- Built strong client relationships through a proactive and supportive approach, actively listening, and enhancing overall client satisfaction.
- Coordinated with senior support workers to ensure a timely and efficient service.
- Understood and complied with organisations' procedures for promoting and safeguarding vulnerable adults' welfare.
Primary Scchool Teacher
St Mary's C of E Primary School
Southend on Sea, Essex
11.2014 - 11.2025
- Fostered a positive and inclusive classroom environment, addressing individual educational needs and abilities.
- Managed classroom behaviour through positive reinforcement and conflict resolution, fostering a conducive learning environment.
- Coordinated with special educational needs SEN professionals to develop individualised education plans IEPs for specific students.
- Established and led a Young Carers group, identifying young carers and providing awareness, guidance, and support for both staff and children to ensure appropriate safeguarding and pastoral care.
- Proven record of increasing attendance and engagement among vulnerable learners through targeted support, and relationship-building.
- Exercised pastoral care and executed actions to safeguard pupils' safety and welfare.
- Maintained regular communication with parents and guardians on pupil progress, addressing concerns, and celebrating achievements.
- Collaborated with colleagues to plan and coordinate school events, enriching educational experiences for pupils.
- Club Coordinator Lead, organising, timetabling and running extracurricular activities, clubs, and sports, fostering pupils' talents and interests beyond the classroom curriculum.
Education
Level 5 Diploma - Teaching English as a Foreign Language
The TEFL Academy
2026
Bachelor of Arts - Early Years Education
Essex University
Southend on Sea2012
Bachelor of Arts - English Literature/Drama/Media Studies
De Montfort University
LeicesterSkills
- Case Management & Advocacy: Proficient in assessing needs and coordinating support
- Safeguarding and Compliance: Strong knowledge of confidentiality and vulnerable person protocols
- Empathy and Communication: Ability to build trust with diverse, marginalised, or traumatised populations
- Individual support: Designing tailored plans for personal goals and daily living improvement
- Crisis Intervention and De-escalation: Remaining calm and managing high-pressure situations, or aggressive behaviour
- Adaptability and flexibility: Adjusting to change and new situations
- Work Ethic: Dependability, organisation, responsibility, and positive attitude
Hobbies and interests
- Netball
- Yoga and Pilates
- Srength Training
- Art
- Choir
Languages
English
First Language
Certification
- 2022 Organising and Managing School Trips
- 2025 Health and Safety for Staff
- 2025 Safeguarding in Schools
- 2025 Data Protection and GDPR for staff
- 2025 Anaphylaxis Training
Timeline
Volunteer Support Worker
HARP
11.2025 - Current
Primary Scchool Teacher
St Mary's C of E Primary School
11.2014 - 11.2025
Level 5 Diploma - Teaching English as a Foreign Language
The TEFL Academy
Bachelor of Arts - Early Years Education
Essex University
Bachelor of Arts - English Literature/Drama/Media Studies
De Montfort University