Emma Wilson
Scarborough,North Yorkshire
Summary
I am currently the School administrator at Wykeham CE School. This role together with my previous work history, has provided me with a wealth of knowledge and experience within an office and accounts based environment.
I work completely independently within my current office and have the sole responsibility of the daily running of the admin duties within the school. My current role includes basic finance based tasks e.g. raising purchase requisitions and purchase orders to logging staff overtime and absences on our payroll system.
On a daily basis I have to display good communication skills to both staff and parents. Attention to detail and working accurately is essential in my current position together with building good relationships through good customer service.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work history
School Administrator
Wykeham CE School
Scarborough, North Yorkshire
2025.09 - Current
- Liaise with external agencies to secure resources for school programmes.
- Coordinate school events to foster community engagement.
- Undertake salary administration and distribution under the management of the Payroll Manager.
- Handle correspondence between staff, parents, and students for improved understanding and transparency.
- Organise teacher schedules, optimising productivity whilst reducing overlap or confusion.
- Bolsterer administrative efficiency by training in new software systems e.g Bromcom MIS and Sage
- Support head teacher in drafting reports – meet deadlines consistently.
- Comply with the Trusts policies in relation to data Protection ,Information Security and Confidentiality.
- Carry out DBS checks for new members of staff and volunteers.
- Update and maintain the schools single central record for legal and compliance reasons.
- Complete the termly school census.
- Maintain the schools website
- Undertake premises checks e.g. weekly fire alarm checks, works completed by contractors etc .
Inclusions/Attendance Administrator
Braeburn CP School
Scarborough, North Yorkshire
2023.03 - 2025.09
- Facilitated meetings between parents and school concerning persistent absence cases.
- Worked closely with counselling teams when necessary for identifying underlying personal issues behind repeated absence cases.
- Updated attendance records accurately, ensuring data integrity.
- Attended multi-agency meetings discussing strategies for improving overall student engagement and participation levels at school events and activities.
- Collaborated with teaching staff, resulting in a comprehensive approach to attendance management.
Accounts Administrator
Save9
Scarborough, North Yorkshire
2022.02 - 2023.03
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Liaised with clients to manage account enquiries and update relevant data.
- Maintained up-to-date knowledge of company policies for smooth operations.
- Streamlined data entry tasks for improved workflow efficiency.
- Managed financial records to ensure accuracy and compliance.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
Customer Adviser
Skipton Building Society
Scarborough, North Yorkshire
2001.05 - 2016.08
- Maintained high-level product knowledge for accurate advice and recommendations.
- Developed rapport with customers for improved loyalty and repeat business.
- Participated actively in team meetings contributing valuable ideas towards improving the overall branch performance.
- Assisted customers in product selection, resulting in increased sales.
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Recorded and processed customer data accurately.
- Offered detailed advice on product and service benefits.
- Exceeded targets by upselling and cross-selling products.
- Adhered strictly to policies and procedures for continued company compliance.
- Conducted thorough credit checks for mortgage purposes.
Education
A-Levels -
Scarborough Sixth Form College
Scarborough, North Yorkshire 1995.09 - 1997.07
GCSEs -
Pindar School
Scarborough, North Yorkshire 1994.09 - 1995.07
Skills
- Organised and reliable
- Customer focused
- Calm under pressure
- Problem-solving
- Communication skills
- Resourcefulness
Affiliations
- Spending time with my three daughters and Rolo the Cockapoo!
- Walking and spending time outdoors.
References
References available upon request.
Timeline
School Administrator
Wykeham CE School
2025.09 - Current
Inclusions/Attendance Administrator
Braeburn CP School
2023.03 - 2025.09
Accounts Administrator
Save9
2022.02 - 2023.03
Customer Adviser
Skipton Building Society
2001.05 - 2016.08
A-Levels -
Scarborough Sixth Form College
1995.09 - 1997.07
GCSEs -
Pindar School
1994.09 - 1995.07