Arran Stocking
Tipton,West Midlands
Summary
Energetic and methodical receptionist well-versed in strong interpersonal and organisation skills who seeks solutions to problems and applies extensive analytical knowledge and eye for detail to findings. Adept at collaborating with colleagues and multi-tasking in order to deliver high-quality and qualified customer service skills with consistent results.
Overview
8
8
years of post-secondary education
2
2
years of professional experience
Work history
School Administrator
The Westminster School
Rowley Regis, West Midlands
2025.11 - 2026.06
- Maintained tidiness and organisation of reception area, ensuring positive first impressions for parents and visitors.
- Served as the initial point of contact for guests; professionally providing warm and friendly greetings and helpful assistance upon visitor arrival.
- Supported operational success by providing lunch cover, joint reception service, and parents’ evening administration during peak times.
- Accurately logged visitor entries and exits for security purposes.
- Exhibited excellent multitasking and prioritisation skills by balancing various responsibilities without compromising efficiency or quality of work output
- Effectively managed incoming phone calls by transferring calls to relevant staff.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries within provided deadlines.
- Tracked and resolved complaints promptly, ensuring full resolution and enhancing overall visitor satisfaction.
- Maintained accurate and up-to-date records (e.g. regarding the resolution of queries) for smooth handovers.
- Completed data entry tasks onto relevant MIS systems whilst adhering to strict deadlines.
- Upheld confidentiality with sensitive information handling procedures (e.g. following Data Protection Act 2018 and GDPR).
Business Support Apprentice
Sandwell Adult and Family Learning
Tipton, Sandwell
2024.07 - 2025.10
- Maintained tidiness and organisation of reception area, ensuring positive impressions for students and visitors.
- Served as the initial point of contact for guests; professionally providing warm and friendly greetings and helpful assistance upon visitor arrival.
- Provided lunch and evening cover during busy periods, supporting uninterrupted operations.
- Accurately logged visitor entries and exits for security purposes.
- Exhibited excellent multitasking and prioritisation skills by balancing various responsibilities without compromising efficiency or quality of work output
- Effectively managed incoming phone calls by noting queries (adhering to Data Protection and GDPR), communicating with relevant staff about the query, and recontacting the person who queried as soon as possible.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries within provided deadlines.
- Maintained accurate and up-to-date records (e.g. regarding the resolution of queries) for smooth handovers.
- Completed data entry tasks onto relevant CRM systems whilst adhering to strict deadlines (e.g. for monthly data returns).
- Managed office petty cash and maintained accurate receipting records.
Education
NVQ Level 2 - Customer Service Practitioner
Lifetime Training
Completed Remotely 2024.07 - 2025.10
NVQ Level 2 - Information, Advice, and Guidance
Sandwell Adult and Family Learning
Tipton, Sandwell 2024.08 - 2024.12
A-Levels - English Language, French, Mathematics
Halesowen College
Halesowen 2022.09 - 2024.06
GCSEs - Biology, Chemistry , English Language/Literature, French, Mathematics, Physics, Sociology
Q3 Academy Tipton
Tipton, Sandwell 2017.09 - 2022.06
Skills
- Data management
- Security protocols
- Telephone management
- Email correspondence
- Customer Service
- Reliable punctuality
- Filing design
Timeline
School Administrator
The Westminster School
2025.11 - 2026.06
NVQ Level 2 - Information, Advice, and Guidance
Sandwell Adult and Family Learning
2024.08 - 2024.12
Business Support Apprentice
Sandwell Adult and Family Learning
2024.07 - 2025.10
NVQ Level 2 - Customer Service Practitioner
Lifetime Training
2024.07 - 2025.10
A-Levels - English Language, French, Mathematics
Halesowen College
2022.09 - 2024.06
GCSEs - Biology, Chemistry , English Language/Literature, French, Mathematics, Physics, Sociology
Q3 Academy Tipton
2017.09 - 2022.06