Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Volunteer

Emma Way

Longfield,Kent

Summary

Energetic employee well-versed in strong communication and organization skills.

Seeks solutions to problems and applies knowledge to reach successful outcomes.

Adept at multi-tasking and managing projects.

Uses strong organizational skills to complete tasks on time and maintain continuous job readiness.

Overview

27
27
years of professional experience
1
1
year of post-secondary education

Work history

Domestic cleaner

self employed
New Ash Green, Kent
01.2012 - Current
  • Worked with strict attention to detail, providing thorough cleaning services within allotted timeframes.
  • Coordinated workflow to complete high-volume cleaning tasks within strict deadlines.
  • Consistently met high quality standards for continued customer satisfaction and loyalty.
  • Kept good cleaning supply stocks to meet domestic requirements.
  • Stripped beds and remade with fresh linens.
  • Successfully maintained clean driving license and access to reliable transportation.

Core committee member

Residents' society
NEW ASH GREEN, Kent
05.2001 - 05.2011
  • Consulted with chairman to clarify issues and concerns.
  • Informed stakeholders of meeting outcomes and sought advice on achieving objectives.
  • Retained relevant legal knowledge to verify operational compliance.
  • Drove positive change by establishing clear objectives aligned with applicable legislation and policies.
  • Offered comments on papers to provide suggestions for improvement.
  • Engaged in planning sessions to set goals for organisation.
  • Led monthly meetings to assess service performance and viability.
  • Supported committee chair to follow mission of organisation.

Receptionist

Kent County Council
Swanley, Kent
09.1997 - 07.2000
  • Represented company and promoted brand with exceptional service and presentation.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Set up office spaces, equipment and support services for client and team meetings.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Maintained reception area stock of important forms and brochures.
  • Answered numerous telephone calls per day, compiling detailed notes and promptly forwarding as required.
  • Issued visitor and contractor passes and recorded visits on security system.
  • Delivered front of house duties with warm and professional manner.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Admitted guests into buildings to control site access.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Applied positive customer service approach to increase satisfaction levels.

Education

NVQ Level 1 - secretarial skills

Erith college now know as North Kent College
Erith, Bexley
09.1988 - 06.1989

Skills

  • Meticulous eye for detail
  • Trustworthy and reliable
  • Communication skills
  • Customer-focused
  • Time management
  • Problem-solving
  • Support work
  • Compassionate communication
  • Lone Working Awareness
  • Safeguarding knowledge
  • Exceptional telephone etiquette

Affiliations

  • Badminton
  • Dog walking
  • Gardening
  • Theatre

References

References available upon request.

Timeline

Domestic cleaner

self employed
01.2012 - Current

Core committee member

Residents' society
05.2001 - 05.2011

Receptionist

Kent County Council
09.1997 - 07.2000

NVQ Level 1 - secretarial skills

Erith college now know as North Kent College
09.1988 - 06.1989

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Emma Way