Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

sara roan

Uddingston,North Lanarkshire

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.Organised and dependable many years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

18
18
years of professional experience
3
3
years of post-secondary education

Work history

Domestic cleaner

self employed
Uddingston, South Lanarkshire
08.2020 - Current
  • Enhanced overall appearance of property by paying close attention to details during each cleaning job done.
  • Secured a clean environment by washing walls, windows, and mirrors.
  • Maintained cleanliness by regularly dusting and polishing furniture.
  • Protected customers' privacy whilst maintaining high standard of cleanliness in customer homes.
  • Upheld highest standards in cleaning procedure adherence, resulting in consistently positive feedback from clients.
  • Provided excellent customer service through clear communication with clients regarding their specific needs.
  • Worked with clients to identify priority tasks for timely completion.

Store manager

Subway
tannochside, North Lanarkshire
08.2015 - 07.2020
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Monitored inventory levels consistently to avoid stock shortages or overages.
  • Streamlined operations to maximise efficiency and minimise waste.
  • Implemented promotional displays to increase product visibility and sales.

Assistant manager

Coral
New Stevenston, North Lanarkshire
03.2011 - 07.2012
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Monitored sales performance regularly adjusting strategies as required.
  • Managed daily operations to ensure smooth running of the shop floor.

Supervisor

subway
Uddingston, South Lanarkshire
07.2007 - 02.2011
  • Ensured smooth operations with regular maintenance checks.
  • Improved team efficiency by implementing new scheduling practices.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Reduced workplace conflicts through effective communication and negotiation skills.
  • Managed daily operations to increase productivity.
  • Implemented company policies effectively, maintained high standards of service delivery.

Education

GCSEs -

cardinal newman high school
Bellshill, North Lanarkshire
08.1999 - 06.2002

Skills

  • Efficient organisation
  • Reliable performance
  • Flexible schedule handling
  • Energy and stamina
  • Workplace safety awareness
  • Multitasking capacity
  • Communication proficiency
  • Customer Service
  • Outstanding timekeeping
  • Eye for detail
  • Inventory monitoring
  • Resilient attitude
  • Customer service-oriented
  • Trustworthy and reliable

References

References available upon request.

Timeline

Domestic cleaner

self employed
08.2020 - Current

Store manager

Subway
08.2015 - 07.2020

Assistant manager

Coral
03.2011 - 07.2012

Supervisor

subway
07.2007 - 02.2011

GCSEs -

cardinal newman high school
08.1999 - 06.2002

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