Emma Titterington

• Managed daily operations, ensuring smooth running of the business.
• Ensured financial stability with careful budget management and forecasting.
• Conducted regular performance reviews for staff development and progress tracking.
• Maintained compliance with industry regulations.
• Boosted customer satisfaction with consistent quality control.
• Delivered high standards of service by training all staff members thoroughly.
• Provided exceptional customer service, resulting in repeat business.
• Established and successfully managed a profitable business demonstrating exceptional entrepreneurial skills.

Ensured the day to day running of the animal care business. Including time keeping and efficiency of all activities.

• Kept up-to-date records on each animal aiding in their efficient care management,.
• Ensured feeding schedules were adhered to for improved nutritional intake of the animals.
• Monitored animal behaviour for signs of illness or distress.
• Developed enriching activities for animals to improve their mental wellbeing whilst in our care.
• Maintained clean living conditions for enhanced animal welfare.
• Understood needs of different types of animals.
• Remained calm when handling animals to prevent chance of injury or reactive behaviour.
• Stimulated animals with engaging activities and play.
• Provided animals with right amounts of exercise.
• Monitored health of animals, reporting changes or causes for concern.
• Responded to questions on animal care from colleagues or members of public.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Consistently arrived at work on time and ready to start immediately.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Assisted customers in making informed decisions by providing detailed product information.
• Provided top-notch support for increased customer satisfaction.
• Participated in team meetings sharing best practices for improving service delivery.
• Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.