Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic
Jonathan Harper

Jonathan Harper

Solihull,West Midlands

Summary

Accomplished Human Resource Management professional with extensive expertise in employee assessment, recruitment techniques, and training and development. Proven track record in conducting new hire orientations, coaching and mentoring staff, and implementing effective recruitment strategies. Adept at instructional design, training ROI calculation, and conflict resolution. Demonstrates strong skills in staff development, product knowledge dissemination, and learning facilitation. Proficient in PowerPoint presentation design, budgeting expertise, and training budget management. Committed to fostering a positive work environment through motivational techniques and leadership excellence. Career goal: to leverage extensive HR skills to drive organisational success through innovative employee development programmes.

Overview

34
34
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Owner

JHR Care Consultancy
Albufeira, Portugal, Faro
10.2023 - Current
  • Put in place clear controls for financial administration and business management.
  • Implemented new technologies to enhance operational efficiency.
  • Promoted brand at events and conferences and established strong reputation within industry.
  • Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Allocated resources to teams and projects based on need, performance and availability.
  • Innovated product offerings to stay competitive in the market.
  • Maintained compliance with industry regulations to avoid any legal issues.
  • Resolved conflicts professionally amongst staff members or customers, maintaining a harmonious work environment.
  • Developed new business opportunities for increased market reach.
  • Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
  • Maintained organisational compliance with applicable legislation and regulations.
  • Partnered with management team to optimise operations and reduce costs.
  • Negotiated contracts with suppliers, reducing overall costs.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Conducted regular performance reviews for staff development and progress tracking.
  • Led team meetings to foster open communication and collaboration.
  • Delivered high standards of service by training all staff members thoroughly.
  • Directed administration and optimisation of financial operations, payroll and accounting processes.
  • Conducted annual performance reviews to deliver constructive feedback and promote employee growth.
  • Managed daily operations, ensuring smooth running of the business.
  • Coordinated special events, enhancing brand awareness in the local community.
  • Developed winning sales strategies to drive revenue.
  • Supervised staff to deliver top-quality service in alignment with company objectives.
  • Created a strong brand identity through innovative marketing strategies.
  • Ensured financial stability with careful budget management and forecasting.
  • Promoted company products and services on social media to increase brand awareness.
  • Oversaw daily operations to achieve high productivity levels.
  • Increased customer satisfaction by resolving issues.
  • Delivered tailored assistance to customers with disabilities.

Co-Owner

Algarve Care Services
Albufeira, Portugal, Portugal
01.2024 - 09.2024
  • Directed recruitment drives securing high-calibre professionals for key roles in the organisation.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Networked with industry leaders, cultivating mutually beneficial partnerships.
  • Boosted company's reputation with effective public relations management.
  • Supervised staff to deliver top-quality service in alignment with company objectives.
  • Established brand identity by creating a comprehensive marketing strategy.
  • Promoted company products and services on social media to increase brand awareness.
  • Conducted regular staff training programmes for improved performance levels.
  • Developed innovative business strategies to improve market share.
  • Facilitated client meetings resulting in strengthened relationships and partnerships.
  • Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Facilitated team-building and morale-boosting activities to support employee satisfaction.
  • Negotiated partnerships, solidifying our market position.
  • Promoted brand at events and conferences and established strong reputation within industry.
  • Orchestrated successful product launches increasing brand visibility in the marketplace.
  • Maintained organisational compliance with applicable legislation and regulations.
  • Collaborated with marketing personnel to identify and promote brand mission, values and vision.
  • Successfully delivered on tasks within tight deadlines.
  • Managed teams by overseeing hiring, training and professional growth of employees.

Training Director

Pole Position Training
Brixham, Torbay
02.2008 - 01.2024
  • Organised delivery of specialised training in liaison with external service providers.
  • Delivered effective leadership training programmes, facilitated growth in managerial roles.
  • Optimised budget utilisation whilst maintaining high-standard delivery of all training programmes.
  • Secured high satisfaction rates by going extra mile to cater to specific organisational needs.
  • Analysed training requirements at individual, team and organisational level.
  • Led a robust team of trainers, ensured consistency in delivering high-quality content.
  • Developed comprehensive training strategies by analysing organisational needs and objectives.
  • Championed goal setting and instilled culture of ongoing professional development to motivate workforce.
  • Created customised training materials, catered to individual learner styles and preferences.
  • Formulated training and development programmes to capture measurable improvements.
  • Created training programmes guaranteed to achieve key organisational objectives.
  • Adapted session delivery to meet specific needs of professional learners within different environments.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Learning and Development Manager

Sitel
Exeter, Devon
09.2006 - 02.2008
  • Maintained up-to-date knowledge of L and D best practices; ensured the organisation remained at forefront of industry developments.
  • Improved revenue by evaluating current processes and implementing efficiencies to reduce costs.
  • Secured high satisfaction rates by going extra mile to cater to specific organisational needs.
  • Delivered strategic and proactive thought leadership on all matters impacting long-term Learning and Development (L&D) strategy.
  • Evaluated effectiveness of training programmes, ensuring alignment with business objectives.
  • Developed individual learning plans for continued training.
  • Delivered targeted and blended learning solutions by increasing accessibility of virtual and in-person training opportunities.
  • Increased accessibility to training workshops and materials by catering to specific requests.
  • Analysed training requirements at individual, team and organisational level.
  • Assessed return of investment of training programs to determine training value.
  • Managed budget allocation for Learning and Development department to optimise resource use effectively.
  • Adapted session delivery to meet specific needs of professional learners within different environments.
  • Analysed feedback from training sessions, adjusting delivery methods accordingly for more impactful results.
  • Created training needs assessments to identify skills and knowledge gaps.
  • Fostered a positive learning environment, resulting in higher job satisfaction rates amongst staff members.
  • Created training programmes guaranteed to achieve key organisational objectives.
  • Formulated training and development programmes to capture measurable improvements.
  • Identified training needs by evaluating job positions and consulting with business managers.
  • Used Microsoft Word and other software tools to create documents and clear communications.

Head of Training and Development

National Express
Birmingham, UK
09.1999 - 09.2006
  • Planned training schedules, prepared materials and booked necessary rooms and facilities.
  • Increased accessibility to training workshops and materials by catering to specific requests.
  • Created training programmes guaranteed to achieve key organisational objectives.
  • Reduced staff turnover rate through effective implementation of career progression plans.
  • Developed a robust learning and development strategy to attract top talent.
  • Conducted test training to improve sessions.
  • Produced training and supportive materials tailored to organisational needs.
  • Fostered a culture of continuous learning by promoting internal workshops and seminars.
  • Organised delivery of specialised training in liaison with external service providers.
  • Designed training manuals and materials to deliver training sessions.
  • Analysed training requirements at individual, team and organisational level.
  • Organised training schedules to teach weekly and monthly sessions.
  • Launched succession planning initiatives, securing future company leadership.
  • Managed conflict resolutions to enhance positive and professional relationships.
  • Conducted evaluations to assess performance and growth.
  • Implemented orientation training programmes for newly hired employees.
  • Adapted session delivery to meet specific needs of professional learners within different environments.

Resourcing and Development Officer

British Rail / Railtrack West Midlands
Birmingham, West Midlands
04.1991 - 09.1999
  • Delivered detailed reports on project status, challenges encountered, and proposed solutions to senior management regularly.
  • Developed strategies to increase profits and cost savings.
  • Participated in meetings to discuss approach and methods in achieving funds.
  • Collaborated with business management to set and control annual budgets.
  • Reduced annual business expenditure through careful expense monitoring.
  • Facilitated community engagement events, promoting awareness of organisational mission and programs.
  • Made strategic resource recommendations to improve business profit potential.
  • Represented the organisation at networking events strengthening ties within the industry.
  • Trained and supervised staff to perform best practices in development.
  • Evaluated impact of developmental programmes using key performance indicators.
  • Represented business in negotiations with external partners.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Supported team by demonstrating respect and willingness to help.

Education

CIPD - HR & Training

Solihull College
Solihull
09.1994 - 05.1996

O Levels -

Whitesmore Comprehensive School
Solihull
09.1982 - 05.1987

Skills

  • Employee assessment
  • New hire orientation conducting
  • Coaching and mentoring
  • Recruitment techniques
  • Training and Development
  • Certified Professional Human Resource Management
  • Instructional design
  • Training roi calculation
  • Conflict Resolution
  • Instructional techniques
  • Recruitment strategies
  • Staff development
  • Product knowledge dissemination
  • Learning facilitation
  • Training methods
  • Appraisal schemes
  • Motivational techniques
  • Positive attitude
  • Adult learning theory understanding
  • Adult learning principles
  • Employee development
  • PowerPoint presentation design
  • Budgeting expertise
  • Training budget allocation
  • Team development strategies
  • Operational training delivery
  • Team planning and resource management
  • Training budget management
  • Course material preparation
  • Leadership excellence
  • Creative thinking
  • Training needs analysis
  • Relationship-building
  • Client relationship building
  • Cultural awareness
  • Proactive attitude
  • Talent acquisition strategy
  • Effective communication
  • Budget planning and forecasting
  • Executive presence
  • Interpersonal leadership
  • Time-management
  • Revenue growth
  • Customer relationship management
  • Self-motivation
  • Knowledge of regulatory compliance
  • Resource allocation
  • Company branding methods
  • Budgeting
  • Online marketing strategy
  • Customer service orientation
  • Business and cash flow planning
  • Customer service excellence
  • Crisis management
  • Decision making
  • Customer engagement
  • Resilience under pressure
  • Talent development
  • Product development
  • Employee training and development
  • Operations management
  • Decision-Making authority
  • Staff recruitment and supervision
  • Microsoft Excel
  • Time efficiency

Affiliations

  • Sport
  • Travelling
  • Reading
  • Culture

Accomplishments

National Express Team of the Year 2002

Certification

IPD Stages 1 & 2

City and Guilds 7331 Instructional Teachniques

C21 Training & Development

Saville & Holdsworth Levels 1 & 2

Myers Briggs Type Indicator

Conflict Resolution Trainer

Gestalt Theory

Languages

Portuguese
Intermediate

Timeline

Co-Owner

Algarve Care Services
01.2024 - 09.2024

Owner

JHR Care Consultancy
10.2023 - Current

Training Director

Pole Position Training
02.2008 - 01.2024

Learning and Development Manager

Sitel
09.2006 - 02.2008

Head of Training and Development

National Express
09.1999 - 09.2006

CIPD - HR & Training

Solihull College
09.1994 - 05.1996

Resourcing and Development Officer

British Rail / Railtrack West Midlands
04.1991 - 09.1999

O Levels -

Whitesmore Comprehensive School
09.1982 - 05.1987

Similar Profiles

Create profile
Jonathan Harper